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The Lennox Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 237 Google reviews · How we rank ›

3.4(237) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly ApartmentsGated & Secured Communities
The Lennox Apartments
Location
San Antonio International Airport Vicinity, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments, Gated & Secured Communities
Reviews
237
Ranking
#180 in Luxury Apartments
Best for
Single parents or tenants needing quick approvals; families with pets in a gated setting

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Sandra and Celia in the leasing office earn consistent praise for fast approvals and hands-on help, especially with urgent situations like emergency moves. Many residents say the new owners have improved the property and staff feel welcoming. However, significant complaints centre on move-in conditions: roaches, non-functioning fixtures, locked doors, and plumbing issues have left some residents unable to occupy units. Billing disputes and lack of office response to complaints are also reported. The divide is sharp: residents who moved in after recent management changes tend to rate highly, while others report ongoing maintenance neglect and financial overcharges.

Felipe and Marysela in maintenance earn praise for quick repairs once residents are settled. The complex offers pools, fitness centre, dog park, and gated access. Move-in specials are available, but disputes over fees and non-refundable deposits add friction.

Praised for
  • staff help, especially Sandra and Celia
  • quick lease approval and move-in
  • clean apartments and pleasant community
  • responsive maintenance team
Watch-outs
  • unclean, broken units on move-in
  • billing errors and unexpected charges
  • poor leasing office communication and rudeness
  • parking issues
responsive-managementpoor-communicationquick-maintenanceslow-maintenance-responsefriendly-staffunresponsive-officehidden-feesclean-facilities
Best for: Single parents or tenants needing quick approvals; families with pets in a gated setting
Think twice if: Inspect your unit thoroughly before signing; budget for potential billing disputes and clarify all fees upfront

What This Community Gets Right

  • Fast lease approval and move-in coordination by named staff
  • Pet-friendly with dog park
  • Gated community with 24-hour fitness and two pools
  • New ownership focused on improvements

Before You Tour

  • Sandra (leasing) known for rapid move-ins and special rates
  • Celia (leasing) praised for lease troubleshooting
  • Felipe (maintenance) and Marysela noted for quick repairs
  • Esther (supervisor) reported as hostile to staff in one account
  • New ownership within past year reported as improvement
  • Move-in specials offered (2 months free with reduced rates, by July 31, 2026)
  • Roach infestations and non-functioning fixtures documented on move-in
  • Front door locks failing, security bars missing from patios, black material from faucets reported

Maintenance, Management & More

Pet-Friendly Apartments
Dog park available; no complaints about pet policies in reviews
Gated & Secured Communities
Gated with access control; residents value security but parking issues noted
Luxury Apartments
Granite countertops, hardwood-style flooring, walk-in closets offered; some units move-in unclean and needing repair

Compared to Nearby Communities

  • Rated 3.4 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 71% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
114
4
20
3
17
2
11
1
75

Common Renter Questions

How quickly can I move in?
Sandra in the leasing office has helped residents move in within a week by applying special rates and streamlining the application process.
Does the complex allow pets?
Yes. The website lists pet-friendly living and a dog park; no pet fees are mentioned in reviews, though one resident reported being charged a pet fee in error.
What should I check when I first see my apartment?
Thoroughly inspect the unit before signing. Recent complaints mention roaches, non-locking doors, broken fixtures, and plumbing issues at move-in. Report any problems immediately in writing and request repairs or a unit swap before occupancy.

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Last updated 2026-09-25