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The Lennox Apartments

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 240 Google reviews · How we rank ›

3.4(240) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
The Lennox Apartments
Service
Luxury Apartments
Reviews
240

What Residents Say

Staff like Sandra, Celia, and Dorothy earn consistent praise for professionalism and speed, and recent ownership has improved the community feel. Yet severe complaints expose gaps: a domestic violence survivor found roaches, non-locking doors, and a fire-hazard dryer upon move-in, then waited a month without refunds or communication; billing errors, phantom pet charges, and ignored maintenance requests recur. Experience seems to hinge on which staff member handles you and how quickly issues escalate.

Newer residents report smooth moves and pleasant apartments, while others describe an office that nickels residents for everything and selects which complaints matter. The complex offers pools, a gym, and gated access, but unit quality control and billing transparency remain unpredictable.

Praised for
  • Staff warmth and individual advocacy (Celia, Sandra, Dorothy, Felipe, Marysela)
  • Clean, well-maintained interiors and newer renovations
  • Prompt maintenance response when issues reach the right person
  • Flexible leasing and quick move-in process
Watch-outs
  • Inconsistent office responsiveness and accountability gaps
  • Roach infestations and unit readiness failures
  • Billing errors, overcharges, and hidden pet fees
  • Poor management tone toward staff and residents
  • Maintenance backlogs and ignored repair requests
responsive-managementpoor-communicationclean-facilitiesslow-maintenance-responsefriendly-staffunresponsive-officehidden-fees
Best for: Single parents and professionals needing fast lease approval; residents who build a relationship with responsive staff members.
Think twice if: Vulnerable tenants (domestic violence survivors, those with tight timelines) should inspect units before signing and confirm all fees in writing; office accountability for non-emergency repairs can be slow.

What This Community Gets Right

  • Quick lease approval and flexible move-in for qualifying residents
  • Named staff (Sandra, Celia, Dorothy) known for personal advocacy and follow-through
  • Recent ownership invested in unit and grounds upgrades
  • Two pools, 24-hour gym, dog park, and covered parking on-site

Before You Tour

  • Sandra, Celia, Dorothy, Felipe (maintenance), and Marysela (maintenance) specifically named for responsiveness
  • New ownership wave brought renovations and improved community feel according to recent reviews
  • Move-in special: 2 months free rent with reduced rates (by July 31, 2026)
  • One pool reportedly needs repair
  • Covered parking available

Maintenance, Management & More

Luxury Apartments
Praised for quick approvals and smooth leasing by responsive staff, but billing errors and inconsistent unit readiness undermine the luxury promise.
Pet-Friendly Apartments
Website lists dog park and pet-friendly living; reviews confirm amenity exists but one resident was wrongly charged a pet fee despite having no pet.
Gated & Secured Communities
Gated access and security mentioned as features; new ownership framed it as organized and welcoming, though one reviewer questioned staff professionalism.
Furnished & Corporate Housing
Website mentions premium kitchens with granite countertops, hardwood-style flooring, walk-in closets, and private patios; no review text evidences corporate furnished housing specifically.

Compared to Nearby Communities

  • Rated 3.4 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Scores by Category

5
116
4
20
3
17
2
12
1
75

Common Renter Questions

Can I move in quickly if I need a fast lease?
Sandra and other office staff have approved and moved residents within a week, and the complex advertises flexible lease terms. Confirm unit readiness in writing before finalizing paperwork.
Are there additional pet charges?
The website confirms pet-friendly living and a dog park, but reviews report that some residents have been incorrectly charged pet fees. Verify all pet-related charges in your lease before signing.
What amenities are included?
Two pools (one reportedly needing repair), 24-hour fitness center, dog park, covered parking, and private patios or balconies on select units. Clarify pool status at time of lease.

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Residents consistently report fast maintenance turnaround and genuinely helpful office staff who work through lease questions and renewal. The grounds stay clean, the pools and amenities function well, and people describe forming real community bonds with neighbors. One note: reviewers mention occasional indoor roaches (typically dead when found) and sporadic appliance glitches on arrival. Peter, Leo, Michelle, Marnie, and Elaine appear regularly in positive reviews for their responsiveness and kindness. Residents stay long term, with many reporting 2-8 year tenancies. The location near Castle Hills and airport vicinity suits those seeking furnished, corporate housing with stability and genuine care from management.

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Last updated 2026-08-23