The Ascent Apartments
The Ascent Apartments struggles with a stark divide between leasing-office charm and property failure. Some staff members (Gloria, Stacy, Steven, David) deliver warm, knowledgeable service, and model units appear clean and well-maintained during tours. Behind the doors, residents face months-long maintenance delays, no hot water for weeks at a time, pest infestations charged but never treated, water bills tripling to $120-$269, and a property neglected to the point of code violations and news coverage. The complex now operates under new management after years of deterioration under DJE Texas; early signs suggest possible improvement, but the pattern of broken promises and structural failures runs deep. Leasing practices also raise legal red flags. The company has kept application deposits ($567.50) without providing Texas-required rental selection criteria and denied applicants by falsely accusing them of lying. Residents describe systemic neglect: bathroom walls with holes, overflowing sinks, broken mailboxes, vehicle theft, squatters in empty units, and dumpster overflow. Multiple residents filed code compliance complaints and contacted local news; one reviewer noted over 20 citations on the office door after authorities were called.
