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The Ascent Apartments

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 155 Google reviews · How we rank ›

3.1(155) 52 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingAffordable & Section 8 Housing
The Ascent Apartments
Services
Student Housing, Affordable & Section 8 Housing
Reviews
155

What Residents Say

The Ascent Apartments struggles with a stark divide between leasing-office charm and property failure. Some staff members (Gloria, Stacy, Steven, David) deliver warm, knowledgeable service, and model units appear clean and well-maintained during tours. Behind the doors, residents face months-long maintenance delays, no hot water for weeks at a time, pest infestations charged but never treated, water bills tripling to $120-$269, and a property neglected to the point of code violations and news coverage. The complex now operates under new management after years of deterioration under DJE Texas; early signs suggest possible improvement, but the pattern of broken promises and structural failures runs deep.

Leasing practices also raise legal red flags. The company has kept application deposits ($567.50) without providing Texas-required rental selection criteria and denied applicants by falsely accusing them of lying. Residents describe systemic neglect: bathroom walls with holes, overflowing sinks, broken mailboxes, vehicle theft, squatters in empty units, and dumpster overflow. Multiple residents filed code compliance complaints and contacted local news; one reviewer noted over 20 citations on the office door after authorities were called.

Recent shift: New management transition (as of April, approximately 7 months ago) has brought named staff members (Stacy, Steven, David) who receive praise for responsiveness and professionalism. However, the vast majority of recent one-star reviews predate this shift and describe systemic neglect under previous DJE management; insufficient review evidence from tenants under the new regime to confirm lasting improvement.

Praised for
  • friendly leasing staff (named Gloria and Stacy)
  • responsive new maintenance team (Steven, David)
  • clean model units on tour
  • recent renovations and specials under new management
Watch-outs
  • chronic unresponsive maintenance (months-long delays, work orders marked complete without repairs)
  • severe habitability issues (no hot water for weeks/months, no water for days, mold, holes in walls)
  • pest infestations (roaches, rats, mice) despite charging pest control fees
  • extremely high utility bills ($120-$269/month water; mysterious gas/utility fees)
  • poor office communication (closed, unanswered calls/emails/texts)
  • illegal application fee practices (non-refund of $567.50 deposit without written rental criteria)
  • parking shortage and forced paid parking ($40/month)
  • excessive fees (parking, trash pickup, facility fee, pest control) charged despite non-delivery
  • poor security (package theft, vehicle break-ins, mailbox theft, homeless squatters)
  • deterioration under DJE management
  • multiple health/safety violations and code citations
unresponsive-officepoor-communicationslow-maintenance-responsepest-problemsparking-issueshidden-feesoverpricedpackage-theft
Think twice if: Applicants should request written rental selection criteria upfront; residents report months of maintenance delays, pest infestations, no hot water, and code violations.

What This Community Gets Right

  • some named staff deliver strong leasing/maintenance service
  • recent management transition and renovation efforts
  • proximity to medical centers, universities, and retail
  • tiered floor plans and price points starting at $599

Before You Tour

  • Gloria (leasing agent) praised for welcoming service and knowledge
  • Stacy (management) and maintenance staff Steven and David received praise for AC repair expertise and professionalism under new management
  • Work orders routinely marked complete without actual repairs being performed
  • Residents charged pest control fees despite pest control staff never arriving
  • Multiple residents filed code compliance complaints; one reports 20+ citations left on office door by authorities
  • Complex featured on local news (Channel 4) regarding conditions
  • Previous management (DJE Texas) cited as turning property from well-maintained to neglected
  • Application deposit non-refunded without legal rental criteria disclosure

Maintenance, Management & More

Student Housing
Heavily marketed to students near UT Health and St. Mary's University; residents report unresolved maintenance, pest infestations, unsafe conditions, and poor office responsiveness.
Affordable & Section 8 Housing
Entry-level pricing ($599 studios) undermined by surprise fees, utility spikes, required paid parking, and code violations; application deposits kept without legal disclosure.

Compared to Nearby Communities

  • Rated 3.1 against a 3.7 average across the 114 student housing businesses listed here.
  • Has more Google reviews than 51% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 95
Review recency 100
Review sentiment 25
Profile completeness 100
Verification 30

Scores by Category

5
66
4
10
3
12
2
4
1
63

Common Renter Questions

What is the parking situation?
The complex has covered parking, but reviewers report severe shortages and require paying $40/month for a guaranteed spot. Vehicle break-ins are mentioned.
Are utilities included?
Residents report separate charges for water, trash pickup, pest control (despite ineffective service), and mysterious utility-gas fees. Water bills have spiked from $40 to $120-$269/month.
When was the property last renovated?
The complex is currently under new management with renovations underway, per recent reviews, but specific completion dates are not stated.
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Last updated 2026-07-23