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The Ascent Apartments

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 159 Google reviews · How we rank ›

3.1(159) 58 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Section 8 HousingStudent HousingLuxury Apartments
The Ascent Apartments
Services
Affordable & Section 8 Housing, Student Housing, Luxury Apartments
Reviews
159

What Residents Say

The Ascent sharply divides: recent guests praise rapid move-ins and staff like Darlene, Gloria, and Steven who go above and beyond. Long-term residents report a different story. Since 2021 management changes, complaints dominate: work orders marked complete without work done, no hot water for weeks, pest control fees charged but service never arrives, water bills jumping from $40 to $120+, and roaches and rats throughout. Unresponsive office, cars broken into, parking charged and overcrowded. One applicant alleges illegal retention of a $567 deposit after denial without required Texas Property Code disclosures.

Recent shift: Yes. Sentiment collapsed after DJE management takeover around 2021. Early long-term residents praised the original staff and maintenance. Post-takeover, the same residents report systemic failure: unresponsive office, work orders ignored, and utility and pest crises. New management (as of April, per reviews) has shown some improvement (Steven's AC work), but complaints of non-responsive leasing office and months-long maintenance backlogs persist into present day.

Praised for
  • fast leasing for qualified applicants
  • knowledgeable maintenance staff
  • friendly leasing office staff
  • clean model units
  • recent management changes improving service
Watch-outs
  • severe slow maintenance response
  • water/utility billing issues
  • pest infestation and sanitation problems
  • unresponsive office and poor communication
  • parking fees and lack of availability
  • application deposit retention disputes
friendly-staffresponsive-managementpoor-communicationunresponsive-officeslow-maintenance-responsepest-problemsparking-issuesoverpricedhidden-fees
Best for: Applicants who pass credit and background checks quickly and plan to stay short-term.
Think twice if: You need responsive maintenance, reliable utilities, or long-term stability; resident complaints span months of no hot water, unanswered work orders, and mounting pest issues.

What This Community Gets Right

  • low entry-level rents from $599
  • gated community with dog park
  • quick leasing for qualified tenants
  • named maintenance technicians for complex repairs

Before You Tour

  • Leasing staff Darlene and Stacy completed move-ins within 2 weeks for qualified applicants
  • Maintenance technician Steven diagnosed and repaired AC issues and venting problems
  • One resident paid $1,157 monthly for one-bedroom and reported ongoing utility and maintenance failures
  • Work orders routinely marked 'completed' without work performed
  • Allegations of illegal application deposit retention ($567.50) without required Texas Property Code § 92.3515 disclosures
  • No hot water outages lasting weeks to months reported
  • Water bills jumped from $40 to $120+ on single accounts
  • Complex cited 10+ times by San Antonio code compliance

Maintenance, Management & More

Affordable & Section 8 Housing
Low base rent ($599 studios) attracts renters, but hidden fees (parking $40+, pest control, water $100+) and utility spikes reduce actual affordability.
Student Housing
Fast leasing for qualified applicants; business center available. Long-term upkeep and maintenance responsiveness a significant risk.
Luxury Apartments
Website lists gated community and pool; recent renovations noted. Resident experience contradicts positioning: pest infestations, unsanitary dumpsters, maintenance backlogs incompatible with luxury standards.
Gated & Secured Communities
Marketed as gated; residents report homeless encampments in vacant units, car break-ins, and mailbox theft despite security presence.

Compared to Nearby Communities

  • Rated 3.1 against a 3.61 average across the 115 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 52% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 96
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Scores by Category

5
70
4
10
3
12
2
4
1
63

Common Renter Questions

What is the cheapest rent here?
Their website lists a studio (E1 plan) at $599 monthly. One resident reported paying $1,157 for a one-bedroom, indicating substantial variation or added fees.
How fast can I move in?
Recent reviewers report leasing completed within 2 weeks for qualified applicants, with same-day tours available.
Does the complex have security?
Their website lists gated community features. Residents report car break-ins, homeless people in vacant units, and mailbox theft, suggesting security gaps.

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Last updated 2026-08-23