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The Connally Apartments

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 362 Google reviews · How we rank ›

3.8(362) 62 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Connally Apartments
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
362

What Residents Say

Leasing staff create an exceptionally warm first impression; Lydia and Jessica are frequently named as genuine and helpful. Apartments are spacious, units arrive clean, and when maintenance responds, it is swift. However, residents face severe operational gaps: AC and hot water failures lasting months, water bills running $130–$266 monthly, and persistent roach problems despite pest control visits. Management is unresponsive to formal complaints; one resident was denied AC repair due to a past balance while being threatened with eviction. Security is a major concern; mail theft, car towing despite valid permits, and break-ins by homeless individuals occur repeatedly. Move-out disputes result in collection agency referrals without itemized notices.

The core conflict is a stark gap between frontline hospitality and backend delivery. Leasing creates genuine excitement; operations disappoint. Repairs that take years to complete, unexplained utility charges, and a combative collections process suggest systemic neglect of tenant welfare and a willingness to pursue debt recovery aggressively rather than resolve underlying problems. Families and long-term residents bear the heaviest burden.

Praised for
  • Welcoming, personable leasing staff (especially Lydia and Jessica)
  • Spacious, clean apartments with good layout
  • Responsive maintenance staff when requests are honored
  • Pool and amenities well-maintained
Watch-outs
  • Chronic maintenance delays and unresolved issues (AC, hot water, plumbing)
  • Extremely high water bills (sometimes $200+)
  • Pest control inadequate; roach infestations reported
  • Aggressive towing policy; car towed despite valid permits
  • Poor communication from management; unresponsive to complaints
  • Mail theft; security concerns (homeless break-ins, car break-ins, gunshots reported)
  • Move-in unreadiness despite confirmed dates
  • Move-out charges sent to collections without clear itemization
friendly-staffslow-maintenance-responsepoor-communicationunresponsive-officepest-problemsparking-issueshidden-feesoverpriced
Best for: New residents wanting immediate, personable leasing support and a welcoming community feel.
Think twice if: You need reliable AC, hot water, and pest control from day one or plan to stay long-term; maintenance backlogs have exceeded months for core systems.

What This Community Gets Right

  • Leasing team known by name for genuine warmth and efficiency
  • Spacious floor plans with washer/dryer hookups available
  • Full amenity set: pool, fitness center, clubhouse, BBQ area
  • Convenient location off Evers and I-410

Before You Tour

  • Leasing staff: Lydia, Jessica, Mike, and Udel praised by name for service
  • AC failures lasting 2 years before replacement; one family went through winter without hot water
  • Water bills reported at $130–$266/month for individual units
  • Pest control visits last approximately 5 seconds per property; tenants report roaches persist
  • One resident's car towed despite valid permanent parking stickers and carport assignment; tow cost over $500
  • Washers and dryer hookups in some units
  • Move-out disputes resolved through collection referrals without itemized invoices sent first

Maintenance, Management & More

Luxury Apartments
Spacious, clean units with good layout praised; severe maintenance and utility cost issues undermine luxury expectations.
Pet-Friendly Apartments
Pet-friendly status mentioned on website; no review text specifically addresses pet policies or amenities.

Compared to Nearby Communities

  • Rated 3.8 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 20
Review volume 100
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Scores by Category

5
241
4
10
3
11
2
8
1
92

Common Renter Questions

Is the complex pet-friendly?
Yes, the business lists pet-friendly apartments as a service on its website; however, no review text details pet policies, fees, or breed restrictions.
What amenities are included?
Pool, fitness center, business center, resident clubhouse, picnic area with BBQ grills, laundry facility, covered parking, and off-street parking. Washer/dryer hookups are available in some units.
How quickly does maintenance respond?
Reviewers report mixed experiences. Some cite 'quick and efficient' service; others report AC failures lasting 2 years, hot water issues over a full winter, and unrepaired plumbing for months despite complaints.

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Office staff including Claudette, Evon, and Yvonne earn consistent praise for friendliness and helpfulness during leasing, and the location suits people near Walmart and HEB. Yet residents encounter chronic failures: A/C takes days to repair during emergencies, plumbing shuts down frequently for whole days, units get painted over but not properly maintained, and security lapses including multiple break-ins go unaddressed. Deposits are withheld and move-out hinged on extra fees, leaving long-term residents feeling the premium rent does not reflect actual upkeep. Management turnover (four changes in three years) coincides with operational gaps. Appliances date to the 1980s; laundry and back units stay visibly unclean. Homelessness in the complex and unpicked dog waste compound the decline. For those prioritizing location and staff interaction, the complex offers enough to stay; for those who depend on reliable utilities and security, repeated complaints suggest risk.

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Last updated 2026-08-23