Amber Hill
Staff in the leasing office, particularly Tami and Bianca, are praised for going out of their way during the application and move-in process. However, once residents settle in, widespread maintenance failures and pest problems emerge: water shutoffs happen multiple times weekly without notice, roaches persist despite monthly pest treatments, and plumbing issues cause mold growth and damage to personal property. Management marks repair requests as completed without actually sending anyone, and serious issues like backed-up kitchen sinks and burst pipes go unresolved for weeks. The physical condition of units frequently does not match online photos, and residents report water damage visible on move-in day that went unrepaired. Water bills are high due to a shared metering system that charges all tenants equally regardless of usage. Residents have had to relocate within the complex, face health concerns from mold and pest exposure, and describe the experience as unsafe and unlivable. One resident moved out after their child developed a health condition exacerbated by mold; another reports damage claims were denied despite paying insurance.
