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The Colony Uptown Apartments

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 89 Google reviews · How we rank ›

3.1(89) 48 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
The Colony Uptown Apartments
Service
Luxury Apartments
Reviews
89

What Residents Say

The Colony struggles with deferred maintenance and instability. While one longtime property manager (Paula) earned strong praise for actually addressing problems, most reviewers report multi-month waits for AC, plumbing, and roof fixes, coupled with high staff turnover and a broken perimeter gate that lets homeless individuals onto the property at night. Pools remain green and neglected, roofing screens fail to keep bats out, and management rarely responds to urgent calls.

Recent shift: Improvement noted between 2023 and 2025 under property manager Paula, who reviewers credited with addressing problems fairly and retaining staff; however, older reviews of maintenance failures and security issues remain the dominant pattern.

Praised for
  • compassionate management (when present)
  • spacious older units
  • convenient location
Watch-outs
  • chronic maintenance failures and long delays
  • frequent management turnover
  • homelessness and trespassing on grounds
  • broken security gate
  • pest and mold issues
  • slow or unresponsive office
slow-maintenance-responseunresponsive-officepest-problemspoor-communication
Best for: budget-conscious renters who can tolerate deferred repairs and accept that emergencies may take weeks
Think twice if: you need reliable AC in summer, active pest control, responsive emergency maintenance, or a secure perimeter. Recent staff turnover has been severe.

What This Community Gets Right

  • utilities included in rent
  • spacious floor plans for the price
  • convenient North Central location

Before You Tour

  • Paula (property manager): praised for fairness and problem-solving after years of turnover
  • AC failures recurring every 2-3 years; some units waited 10 months for repair
  • Emergency maintenance calls sometimes unanswered for 24+ hours
  • Broken perimeter gate has been non-functional for over a year
  • Bat ingress documented due to failed roof screens
  • Pool algae and cleanliness complaints ongoing; no routine daily cleaning
  • One death in Unit 1101 allegedly not disclosed to new tenants; same furniture left in place

Maintenance, Management & More

Luxury Apartments
Low evidence of luxury service; reviewers note older buildings (40+ years), deferred maintenance, and staff instability undercut any upscale claim.

Compared to Nearby Communities

  • Rated 3.1 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 30% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 85
Review recency 100
Review sentiment 29
Profile completeness 75
Verification 0

Scores by Category

5
40
4
4
3
6
2
4
1
35

Common Renter Questions

What should I do if I have an emergency maintenance issue?
Contact the office through their online communications portal and screenshot your request. Response times range from hours to 24+ hours, and non-emergency repairs have waited months.
What utilities are included in rent?
Reviewers mention all bills are included, though one resident reported management billing errors and late notices despite timely payments.
Is the building secure?
No. The perimeter gate has been broken for over a year, allowing homeless individuals to enter the grounds at night.

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Last updated 2026-08-23