Summit at Salado Creek
Strong staff enthusiasm from leasing and a new maintenance team cannot offset systemic failures. The property struggles with German roach infestations across multiple buildings, overflowing trash, broken gates that have been non-functional for years, and delayed maintenance responses that leave residents waiting weeks for basic repairs like ceiling collapses and AC leaks. Units often arrive incomplete or dirty. Management turnover, deposit disputes, and undisclosed fees compound the experience. One long-term resident credits recent leadership changes with beginning recovery, but repeated complaints spanning two years suggest systemic rather than temporary problems. Leasing staff like Ashley and Lili deliver genuine professionalism and care during the signing process. Maintenance technician Michael Sanchez earns specific praise for pool repairs and AC work. However, the property appears understaffed for its size (residents report seeing only one maintenance person), and office communication remains spotty. Location near the airport brings constant aircraft noise. New management is attempting repairs but has not yet resolved entrenched issues like pest control or trash service consistency.
