Staff members like Ashley, Lilia, and Lezzy win praise for warmth and attentiveness during leasing and move-in. Yet residents describe severe pest infestations spanning multiple buildings, crumbling amenities left broken for months, and repair requests that drag on for weeks despite repeated complaints. One renter's ceiling fell through and took 3-4 weeks to fix. Management turnover every few months leaves tenants confused and unheard.
Maintenance supervisor Michael Sanchez earns recognition for skilled AC and equipment repairs. But the core problem persists: roaches appear even in clean units, trash service is erratic despite a $40 fee, and the complex's musty odor soaks into belongings. Proximity to the airport means constant aircraft noise every 15 minutes. Hidden fees, rising rent, and broken gates add frustration to a property many describe as deteriorating.
Recent shift: Management company transition (Greystar to new provider) noted in recent review; some reports of improvement under new maintenance supervision (Michael Sanchez and new manager praised 1 month ago), but pest and infrastructure problems persist across multiple recent reviews.
Strong maintenance and office staff earn repeated praise for same-day repairs and genuine care, but systemic issues undermine the experience. Roach infestations, thin walls that carry neighbor noise, aging infrastructure, and chaotic parking enforcement frustrate long-term residents; management responsiveness varies sharply depending on which staff member you encounter.
Half the reviews praise Latrice and the maintenance team for quick fixes and clean grounds, with residents feeling safe in a quiet spot near the airport and highways. The other half report repeated car break-ins despite police reports, overcrowded parking, and past management that didn't respond to requests-though new leadership seems to have improved responsiveness for most residents. Staff turnover and shifting priorities have left the community feeling less organized than it once was. Residents are split on whether the location and amenities justify the concerns about crime, parking constraints, and the need to ask multiple times for major repairs.
Long-term residents praise the peaceful setting, responsive maintenance team, and welcoming office staff, with several noting a decade or more of loyalty. Recent arrivals paint a different picture: pest problems persist despite treatments, maintenance requests are mishandled or ignored, parking lots deteriorate, and management converts leases to month-to-month without clear notice, then charges hefty fees for early key returns.
Last updated 2026-08-23