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Summit at Salado Creek

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 366 Google reviews · How we rank ›

2.9(366) 53 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Summit at Salado Creek
Location
San Antonio International Airport Vicinity, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
366
Ranking
#213 in Luxury Apartments
Best for
Pet owners willing to tolerate ongoing maintenance and cleanliness issues during transition management period.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Strong staff enthusiasm from leasing and a new maintenance team cannot offset systemic failures. The property struggles with German roach infestations across multiple buildings, overflowing trash, broken gates that have been non-functional for years, and delayed maintenance responses that leave residents waiting weeks for basic repairs like ceiling collapses and AC leaks. Units often arrive incomplete or dirty. Management turnover, deposit disputes, and undisclosed fees compound the experience. One long-term resident credits recent leadership changes with beginning recovery, but repeated complaints spanning two years suggest systemic rather than temporary problems.

Leasing staff like Ashley and Lili deliver genuine professionalism and care during the signing process. Maintenance technician Michael Sanchez earns specific praise for pool repairs and AC work. However, the property appears understaffed for its size (residents report seeing only one maintenance person), and office communication remains spotty. Location near the airport brings constant aircraft noise. New management is attempting repairs but has not yet resolved entrenched issues like pest control or trash service consistency.

Praised for
  • attentive leasing staff (Ashley, Lili, Lilia)
  • responsive maintenance crew (Michael Sanchez, Leo)
  • recent management effort to improve
  • reasonable rental prices
Watch-outs
  • severe pest infestation (roaches throughout buildings)
  • poor trash management and overflowing dumpsters
  • neglected grounds and long grass-cutting gaps
  • slow/unresponsive maintenance despite work orders
  • broken gates and safety issues
  • unfinished units at move-in (missing fixtures, mold, peeling paint)
  • unreliable amenities (pool frequently closed)
  • inconsistent management with multiple turnovers
  • unresolved deposit issues
  • additional hidden fees not in advertised rent
slow-maintenance-responsepest-problemsclean-facilitiesfriendly-staffpoor-communicationunresponsive-officeoverpricedparking-issues
Best for: Pet owners willing to tolerate ongoing maintenance and cleanliness issues during transition management period.
Think twice if: Pest infestations across buildings, slow response to repairs, trash management lapses, and long-term management instability are deal-breakers for you.

What This Community Gets Right

  • Pet-friendly policy
  • Reasonable base rental rates with current promotion
  • Attentive leasing staff (Ashley, Lili, Lilia)
  • Active maintenance efforts by new leadership

Before You Tour

  • Michael Sanchez, maintenance supervisor, praised for AC and pool repairs
  • Ashley and Lili noted as leasing professionals with strong customer service
  • Reported single maintenance worker historically insufficient for complex size
  • German roach infestations documented across at least eight buildings (2, 5, 8, 11, 12, 14, 18)
  • Gates broken for over two years in some reports
  • Pool closed for extended periods (one resident reported over a year)
  • Ceiling collapse in bathroom took 3-4 weeks to address
  • Additional $40 trash fee charged despite inconsistent pickup

Maintenance, Management & More

Luxury Apartments
Beautiful units and grounds undercut by incomplete move-ins, slow repairs, pest issues, and management inconsistency despite recent staff praise.
Pet-Friendly Apartments
Pet policy welcomed but roach infestations and overflowing trash near units create poor living conditions for animals and owners.

Compared to Nearby Communities

  • Rated 2.9 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 26
Profile completeness 100
Verification 30

Scores by Category

5
142
4
26
3
12
2
18
1
168

Common Renter Questions

What is the current move-in offer?
One month free on lease, per their website.
Are there hidden fees beyond base rent?
Yes. Residents report a $40 trash fee and other charges not included in advertised rent; confirm all fees in writing before signing.
How responsive is maintenance?
Mixed. New maintenance supervisor Michael Sanchez receives praise for AC and pool work, but residents historically report weeks-long waits for basic repairs like ceiling damage. Staff levels appear stretched for complex size.

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Last updated 2026-09-25