Serento Apartments has a 1.5-star average across 8 reviews, with 88% one or two-star ratings. Residents report persistent pest issues, water damage, and deferred maintenance throughout the complex. Limited positive evidence.
Based on limited recent reviews, so treat this as low-confidence.
Staff members like Elena and Tanya earn genuine praise for going out of their way during leasing, but residents report months-long waits for critical repairs like broken AC and hot water failures. Pest infestations, mold, and uncleaned common areas are persistent complaints that deter renewal, and some feel non-renewal comes after demanding repairs.
410 Heights delivers on affordability and peace for many residents, with strong maintenance response times and a property manager who has earned fierce tenant loyalty. But the complex carries deep contradictions: recent praise masks older accounts of roach infestations, management threats, and financial penalties that have driven residents to bankruptcy and police involvement. The divide between positive and negative experiences is stark and timing matters.
Half the reviews are five-star, but a serious flooding incident three years ago requiring Fire Department intervention marks a significant maintenance failure. Older reviews praise the staff and appearance; newer feedback is sparse and mixed.
Last updated 2026-07-23