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Rock Canyon Apartments

Updated 2026-07-23 · 1,329 reviewed · 397 listed · Scored from 124 Google reviews · How we rank ›

3.5(124) 59 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Rock Canyon Apartments
Service
Luxury Apartments
Reviews
124

What Residents Say

Xavier, Justine, and the leasing team earn consistent praise for patient, professional guidance through move-in and lease renewal. The property itself is clean, well-kept, and quietly located near the airport. However, some tenants report serious gaps: roaches despite cleanliness, unresponsive management when water shuts off or emails go unanswered, and frustration over third-party Jetty deposit fees that management doesn't fully disclose upfront. Staff pride in the complex is real, but maintenance and transparency issues tarnish the experience for affected residents.

The 55% five-star to 37% one/two-star split reflects this divide. Families and professionals who interact mainly with the leasing team and enjoy the amenities (pool, fitness center, patio areas) come away delighted. Those who encounter pest problems or need urgent facility fixes face a different operation entirely.

Praised for
  • attentive leasing staff (especially Xavier and Justine)
  • smooth move-in and leasing process
  • well-maintained grounds and community
  • responsive management team
  • bilingual support
Watch-outs
  • pest infestation (roaches)
  • unresponsive management to maintenance issues
  • poor communication during outages
  • hidden Jetty deposit costs
responsive-managementpoor-communicationwell-maintained-groundspest-problemsfriendly-staff
Best for: Professionals and families prioritizing attentive leasing service and community amenities near the airport.
Think twice if: Pest issues and slow maintenance responses have affected past residents; check management's pest control and communication track record before signing.

What This Community Gets Right

  • Expert leasing team (Xavier, Justine cited by name)
  • Well-maintained grounds and prompt renovations
  • Pet-friendly with pools and fitness center
  • Bilingual staff support

Before You Tour

  • Xavier and Justine named as standout leasing staff across multiple recent reviews
  • Bilingual (Spanish-speaking) staff available
  • Water outage incident with poor communication and late restoration (after 9 pm)
  • Jetty third-party deposit system charges additional fees after move-out that management does not fully disclose upfront
  • Four-year resident renewed lease and reports responsive management
  • Roach infestation reported by at least one resident despite personal cleanliness

Maintenance, Management & More

Luxury Apartments
Leasing experience praised for professionalism and ease; maintenance transparency and pest control gaps undercut the luxury position.

Compared to Nearby Communities

  • Rated 3.5 against a 3.81 average across the 243 luxury apartments businesses listed here.
  • Has more Google reviews than 40% of the businesses in this directory.

Most Mentioned in Reviews

leasing processhelpful staffattentive managementpatio areainformative staffleasing office staffpoolflea infestationlease renewalproperty upkeep

How This Score Was Calculated

How We Score
Star rating 3
Review volume 91
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Scores by Category

5
68
4
7
3
3
2
7
1
39

Common Renter Questions

Who are the leasing staff I'd work with?
Xavier and Justine are named repeatedly in recent reviews as knowledgeable and patient leasing agents. The team also includes bilingual Spanish-speaking staff.
Are there hidden fees I should know about?
One tenant warned that Jetty deposit fees (a third-party system) carry charges after move-out that management does not disclose upfront. Ask about the total cost of Jetty before signing.
What amenities are included?
Fitness center, swimming pool, patio areas, wheelchair-accessible entrances and parking, pet-friendly policy, and LGBTQ-welcoming environment.
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Last updated 2026-07-23