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Reserve at Canyon Creek

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 587 Google reviews · How we rank ›

4.2(587) 71 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsGated & Secured CommunitiesFurnished & Corporate Housing
Reserve at Canyon Creek
Services
Luxury Apartments, Pet-Friendly Apartments, Gated & Secured Communities
Reviews
587

What Residents Say

Leasing staff including Alanna and Gaby earn consistent praise for making tours welcoming and stress-free. Recent management changes have brought noticeable maintenance improvements, though older reviews flag months-long waits on repairs and ongoing pest issues.

The complex sits at a crossroads. Some residents report feeling safe and supported by current staff, while others describe months stuck with roaches, uncontrolled neighbor dog waste, and an unresponsive office that ignored complaints. Emergency maintenance for AC was praised, but residents also report being locked out with no help, broken mailboxes left unfixed for three months, and unauthorized unit entry.

Praised for
  • friendly and knowledgeable leasing staff
  • recent maintenance improvements
  • professional management team
  • spacious floor plans
  • quick emergency maintenance response
Watch-outs
  • slow maintenance response times
  • pest problems (roaches, dog waste)
  • unresponsive office staff
  • management transitions causing service gaps
  • neighbor pet issues
friendly-staffquick-maintenanceslow-maintenance-responsepest-problemsunresponsive-officeresponsive-managementpoor-communication
Best for: Professionals seeking luxury furnished rentals with gated security and tolerant pet policies.
Think twice if: Pest control and tenant-to-tenant enforcement remain inconsistent; office responsiveness varies widely depending on management tenure.

What This Community Gets Right

  • approachable leasing consultants
  • visible maintenance momentum under new management
  • emergency AC response prioritized
  • spacious layouts

Before You Tour

  • Leasing staff: Alanna and Gaby praised for tour professionalism
  • Maintenance technician Andrew recognized for clear repair explanations
  • Recent management transition (Atlantic Pacific took over from Connor Group in Feb) cited as source of both improvement and disruption
  • Emergency AC call resolved same-day before 97-degree heat
  • Mailbox room tampering left unresolved for 3+ months
  • One resident reported 4 months for shower leak repair, 3 months for dishwasher
  • Neighbor dog waste complaints spanning 17+ months with no enforcement

Maintenance, Management & More

Luxury Apartments
Modern finishes and spacious floor plans praised; maintenance backlog and pest issues undermine the luxury positioning.
Pet-Friendly Apartments
Policies exist but enforcement of neighbor pet behavior appears lax; one resident endured 17 months of dog waste odor seeping into their unit.
Gated & Secured Communities
Gate exists but car break-ins reported due to faulty gates; mailbox room tampering went unaddressed.
Furnished & Corporate Housing
No specific review evidence.

Compared to Nearby Communities

  • Rated 4.2 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 45
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
452
4
18
3
8
2
9
1
100

Common Renter Questions

How quickly do they respond to emergency maintenance?
One resident reported urgent AC repair was called in and resolved before outside temperature reached 97 degrees. However, other reviews cite months-long waits on non-emergency repairs (4 months for shower leak, 3 months for dishwasher).
Are pets allowed?
Yes, pets are permitted. However, reviewer complaints suggest enforcement of neighbor pet behavior is inconsistent, with one resident reporting 17 months of unresolved dog waste odor issues.
Is the gate secure?
The complex has a gate, but residents have reported car break-ins attributed to gate malfunctions and mailbox room tampering.
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Last updated 2026-07-23