What can I do if I need to break my lease early?

According to one review, lease breaks incur a $5,000 penalty. The business states they follow equal housing guidelines, but a reviewer noted there is no medical hardship exception in the lease, unlike domestic abuse provisions.

Is there public transit access?

Yes. A student reviewer noted a bus stop sits right outside the complex with access to school.

How responsive is maintenance?

Mixed. Emergency repairs (like David's work) are reported as prompt. However, AC and dryer issues have dragged on for weeks with poor communication. The business's website does not specify response times.

Reserve at Canyon Creek

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 600 Google reviews · How we rank ›

4.2(600) 70 composite score See reviews on Google ✓ Google-verified

Luxury ApartmentsFurnished & Corporate Housing

Services: Luxury Apartments, Furnished & Corporate Housing
Reviews: 600

What Residents Say

Leasing staff like Gaby and Alanna consistently earn praise for professionalism and responsiveness; tours and initial interactions feel welcoming. Since management changed hands recently, maintenance response has improved and residents report nicer grounds and community events.

However, serious maintenance backlogs still exist: AC repairs stall for weeks, dryer vents clog (3-4 cycles for basic loads), dishwashers stay broken, and work-order security lapses occur. Pest infestations (ants, wasps, bees in parking) go unaddressed. Move-in units fail to match "white glove" standards. Management tone feels dismissive when residents report issues, and lease breaks incur steep $5,000 fees with no medical exception option.

Praised for

professional leasing staff (Gaby, Alanna)
responsive maintenance in recent months
spacious apartments and modern amenities
quiet, well-maintained grounds
convenient northwest location and access

Watch-outs

slow maintenance response (AC, dishwasher, dryer venting)
pest problems (ants, wasps, bees)
poor move-in condition despite 'white glove' claim
unresponsive management and lack of follow-through
unsafe security practices (open doors, unsecured keys)
loose dogs and animal waste on grounds
lease break penalty ($5,000) with no medical hardship clause

responsive-managementpoor-communicationwell-maintained-groundspest-problemsquick-maintenanceslow-maintenance-responsefriendly-staffclean-facilities

Best for: Professionals or couples seeking spacious modern units with amenities near northwest San Antonio shopping and highways.

Think twice if: Maintenance responsiveness is still inconsistent; pest issues and slow AC repairs have frustrated residents. Security lapses with maintenance access warrant caution. Lease break fees are strict with no medical hardship provision.

What This Community Gets Right

named leasing staff praised by multiple recent tourers
significant recent management turnover with early improvement signals
spacious floor plans (2-3 bed townhomes)
on-site amenities (pool, 24/7 gym, dog park)

Before You Tour

Leasing staff Gaby and Alanna named as exceptionally professional
David (maintenance) praised for prompt emergency repair
Atlantic Pacific took over management recently from Connor Group
AC repair delays stretched to weeks in summer; portable units installed without proper sealing
Dryer vents clog; items take 3-4 cycles to dry
Maintenance entered apartment, left door open with keys in lock
Move-in inspections marked 'white glove' but units had litter, mess, missing blinds
Bee hives in parking structure pipes

Maintenance, Management & More

Luxury Apartments: Spacious units and modern layout praised; move-in condition and pest issues detract from luxury positioning.
Furnished & Corporate Housing: Limited direct evidence; one reviewer mentioned working remotely on weekends, but no clear furnished or corporate housing feedback.

Compared to Nearby Communities

Rated 4.2 against a 3.76 average across the 311 luxury apartments businesses listed here.
Has more Google reviews than 99% of the businesses in this directory.

How This Score Was Calculated

How We Score

Star rating 45

Review volume 100

Review recency 100

Review sentiment 44

Profile completeness 100

Verification 30

Scores by Category

460

101

Common Renter Questions

What can I do if I need to break my lease early?: According to one review, lease breaks incur a $5,000 penalty. The business states they follow equal housing guidelines, but a reviewer noted there is no medical hardship exception in the lease, unlike domestic abuse provisions.
Is there public transit access?: Yes. A student reviewer noted a bus stop sits right outside the complex with access to school.
How responsive is maintenance?: Mixed. Emergency repairs (like David's work) are reported as prompt. However, AC and dryer issues have dragged on for weeks with poor communication. The business's website does not specify response times.

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Reserve at Canyon Creek

What Residents Say

What This Community Gets Right

Before You Tour

Maintenance, Management & More

Compared to Nearby Communities

How This Score Was Calculated

Scores by Category

Common Renter Questions

Similar apartment complexes nearby

The Jax

Boulder Creek Apartment Homes

The Vance at Huebner Oaks Apartment Homes

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