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Maddox Hills

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 252 Google reviews · How we rank ›

4.4(252) 80 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Maddox Hills
Location
Far North Central, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
252
Ranking
#58 in Luxury Apartments
Best for
Families with pets needing space, high ceilings, and a strong sense of community without luxury-only positioning.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

Residents consistently praise Maddox Hills for its thoughtful leasing experience, with staff like Sophia Martinez, Myrna, and JD noted for answering questions without pressure and going beyond the lease process. Maintenance staff including Juan and Amelia earn repeat recognition for quick, friendly responses and clean common areas. The pool, pet park, and monthly community events create a neighbourhood feel that keeps families engaged.

One recent resident warned of post-move-out charges and billing disputes with management, and an accessibility gap (no elevator to upper floors) emerged as a practical concern for those with mobility limits. Despite these outliers, the property's scale, location near Stone Oak and Highway 1604, and staff consistency across many reviews suggest a solid track record for families and pet owners seeking space without luxury pricing pressure.

Praised for
  • attentive, knowledgeable leasing staff
  • well-maintained grounds and common areas
  • strong maintenance response and professionalism
  • welcoming office culture and community events
  • high-quality amenities (pool, pet park, coworking space)
Watch-outs
  • post-move-out billing disputes
  • no elevator for upper floors
responsive-managementfriendly-staffwell-maintained-groundsclean-facilitiessafe-communityvalue-for-money
Best for: Families with pets needing space, high ceilings, and a strong sense of community without luxury-only positioning.
Think twice if: Check move-out billing policies carefully; upper-floor units lack elevator access for those with mobility needs.

What This Community Gets Right

  • Staff named in reviews for personalized leasing (Sophia Martinez, Myrna, JD)
  • Maintenance team known for fast response and visible upkeep
  • Community events and food trucks build resident connections
  • Pet-friendly with dedicated pet park and spa

Before You Tour

  • Sophia Martinez, Myrna, and JD consistently named for leasing professionalism
  • Juan (maintenance) praised for stairwell upkeep and community presence
  • Amelia and Alex (maintenance staff) noted for responsiveness
  • Mail room with phone notification system for package arrival
  • Snack/variety shop in lobby
  • Monthly resident events and food trucks mentioned
  • Pet Spa available on-site

Maintenance, Management & More

Luxury Apartments
High ceilings, spacious floorplans, and resort-style pool attract families; staff professionalism during leasing stands out.
Pet-Friendly Apartments
Pet Park and Pet Spa praised; residents note sufficient yard space and dog-friendly layout as main draws.

Compared to Nearby Communities

  • Rated 4.4 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 76% of the businesses in this directory.

Most Mentioned in Reviews

helpful staffleasing processfloorplanskind staffgame roombeautiful apartmentwelcoming atmospherepoolbeautiful propertyclean grounds

How This Score Was Calculated

How We Score
Star rating 56
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Scores by Category

5
207
4
4
3
3
2
6
1
32

Common Renter Questions

Who should I ask about leasing?
Sophia Martinez, Myrna, or JD are named frequently in reviews for patient, pressure-free consultations and thorough floor plan explanations.
How quickly does maintenance respond?
Multiple reviews note Juan, Amelia, and Alex respond quickly to requests, communicate the issue and solution, and maintain stairwells and common areas daily.
What's the location like for getting around?
Easy access to Highway 1604 and Bulverde Road puts you near Stone Oak shopping, La Cantera, Six Flags, downtown, and restaurants.

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Leasing staff earn consistent praise for professionalism and knowledge, and amenities like the pool and gym draw approval. Long-term residents enjoy community events and find staff responsive. However, maintenance quality is inconsistent: some report quick fixes while others describe years of unresolved mold, AC problems, and ceiling leaks. Common area upkeep falls short of the "luxury" positioning, with reports of litter, bugs, and parking chaos that management has been slow to address. Community spirit thrives through resident socials and a strong sense of neighbors connecting, but underlying tensions persist around safety (speeding vehicles) and property standards that feel misaligned with the luxury brand promise.

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Residents consistently praise the leasing and management team, particularly Matthew, Jessica, and Derrick, for their responsiveness and genuine care. The complex earns loyalty through clean facilities, reliable maintenance, and strong community feel that makes people want to stay long-term. Amenities like the resort-style pool and running trails are well-maintained. Move-in is smooth and stress-free. Location near 1604 and shopping is convenient. One reviewer noted a brief issue with a noisy neighbor, but most describe the community as quiet and safe, with staff quick to address concerns.

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Hartwin Bulverde draws consistent praise for its architectural finesse, attentive staff (especially Andres and Brigette), and resort-style amenities. The majority of residents feel at home in a well-maintained community. However, back-office operations lag noticeably: billing errors take weeks to resolve, office calls often go unanswered, and management communication falters when problems arise. The elevator has reportedly failed multiple times in recent months.

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Last updated 2026-09-25