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Hidden Oaks Apartments

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 72 Google reviews · How we rank ›

3.5(72) 56 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Hidden Oaks Apartments
Service
Luxury Apartments
Reviews
72

What Residents Say

Hope Monzon's presence defines the positive resident experience here: leases process quickly, maintenance responds fast, and many feel genuinely welcomed. Without her, the property falters. Separate reviews document AC failures, cockroach infestations, water damage, and mold going unaddressed for months, along with hostile lease-end billing disputes and off-site management. The stark split between five-star and one-star reviews reflects two very different buildings or time periods.

Praised for
  • responsive manager (Hope Monzon)
  • clean, well-maintained grounds
  • friendly, personal community feel
  • quick maintenance response
  • affordable pricing
Watch-outs
  • staff inconsistency and rudeness
  • pest problems (ants, cockroaches)
  • AC breakdowns
  • disputed pricing and pricing confusion
  • unresponsive management (off-site), entry without notice
  • credit/collections disputes
responsive-managementwell-maintained-groundsfriendly-staffunresponsive-officepest-problemsclean-facilitieshidden-fees
Best for: applicants who value personal leasing service and immediate move-in speed over central management oversight
Think twice if: you worry about AC reliability, pest control, or need responsive help if management is off-site during your tenancy

What This Community Gets Right

  • personal manager attention (Hope Monzon)
  • fast application and lease processing
  • quiet, neighborhood feel
  • affordable for the area

Before You Tour

  • Hope Monzon: leasing manager consistently praised for responsiveness, knowledge, and follow-up across multiple reviews
  • AC breakdowns documented as recurring; at least one resident noted fast repair after initial failure
  • Cockroach and ant infestations reported; one resident compared favorably to Alamo Heights location
  • Water damage (2 flood incidents from 2nd story apartment) and mold documented as unresolved by management
  • Work orders completed fast when routed through Hope
  • Application approval in 4 days documented
  • Management conducts apartment entry without 24-hour notice per one resident complaint
  • Disputed charges sent to collections after lease end per one resident account

Maintenance, Management & More

Luxury Apartments
Praised for affordability and cozy feel, but pest and maintenance issues undermine 'luxury' positioning

Compared to Nearby Communities

  • Rated 3.5 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 25% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 4
Review volume 81
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Scores by Category

5
43
4
2
3
1
2
1
1
25

Common Renter Questions

How quickly can I move in if approved?
At least one resident was approved and moved in within four days.
Are pets allowed?
Yes. Their website states the property is pet-friendly for cats and dogs and includes a dog park.
What's the price range?
Their website lists 1-bedroom units from $749 to $779 per month and 2-bedroom units from $819 to $1,289 per month depending on floor plan and finishes.

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Last updated 2026-08-23