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Brynwood Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 253 Google reviews · How we rank ›

3.2(253) 58 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Brynwood Apartments
Location
Northwest, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
253
Ranking
#166 in Luxury Apartments
Best for
Renters prioritizing location and unit size over property maintenance consistency and management reliability.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Five-star reviews praise spacious units, attentive leasing staff like Celena, and prompt issue resolution. However, one- and two-star reviews paint a starkly different picture: residents report weeks-long AC outages during Texas heat, roach infestations, trash and debris in common areas, and maintenance work marked complete without being done. Parking enforcement has towed vehicles from paid assigned spaces without warning, and residents have faced unexpected move-out charges of thousands of dollars sent to collections.

Management communication fails consistently; residents say concerns brought to the leasing office are dismissed or redirected to work orders that go nowhere. Security is a recurring concern, with broken gates allowing unauthorized entry and vehicle thefts reported regularly. A 2019-2022 resident described a $6,344 post-move billing dispute that appeared in local news coverage. Staff professionalism varies widely by department: leasing and front-desk personnel receive consistent praise, but maintenance and higher-level management are described as unresponsive and defensive.

Praised for
  • friendly and responsive leasing staff
  • spacious, well-maintained units
  • good location and schools
  • welcoming community atmosphere
Watch-outs
  • slow maintenance response and incomplete repairs
  • parking problems and vehicle towing without warning
  • pest infestations and sanitation issues
  • excessive move-out fees and collection agency debt
  • poor communication and management responsiveness
  • security concerns and broken gates
responsive-managementunresponsive-officeclean-facilitiespest-problemsslow-maintenance-responsefriendly-staffparking-issueshidden-fees
Best for: Renters prioritizing location and unit size over property maintenance consistency and management reliability.
Think twice if: Maintenance delays, pest problems, aggressive move-out billing and collections practices, and unpredictable communication should give you pause.

What This Community Gets Right

  • spacious floor plans
  • leasing staff professionalism and responsiveness
  • location near quality schools
  • on-site amenities including pool and fitness center

Before You Tour

  • Leasing staff member Celena mentioned by name in multiple positive reviews for helpfulness
  • AC outages lasting weeks reported during hot months
  • Residents charged for maintenance issues on move-out (e.g., bathtub paint peeling, epoxy in sinks)
  • Vehicle towing from paid assigned spaces without prior notice or contact attempt
  • Move-out bills of $3,000 to $6,300+ sent to collections; at least one case appeared in local news
  • Roach infestations described repeatedly; fumigation service charged at $8 monthly but ineffective
  • Mailboxes broken for months without repair as of review date
  • Gates broken for months; residents report unauthorized entry and disturbances

Maintenance, Management & More

Luxury Apartments
Units praised as spacious and well-kept by five-star reviewers, but one- and two-star residents cite roaches, non-functional appliances, missing amenities at move-in, and worn common areas despite high rent.
Pet-Friendly Apartments
Bark park is offered, but a five-star reviewer noted pet waste not being managed well; no detailed praise or complaint about pet policy itself.

Compared to Nearby Communities

  • Rated 3.2 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 76% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Scores by Category

5
122
4
15
3
5
2
14
1
97

Common Renter Questions

What are the typical rent prices?
Prices range from $855 to $1,275 for a 587 SQFT one-bedroom, up to $1,630 to $2,060 for a three-bedroom, two-bath unit. Exact cost depends on unit and lease term.
How responsive is maintenance to repair requests?
Reviewers report highly inconsistent service: some say issues are handled promptly, others describe waits of weeks or longer for AC repairs, and multiple residents say maintenance was marked complete without work being done.
What should I do before signing a lease?
Reviewers strongly advise touring the exact unit you plan to occupy, not a model unit, and photographing its condition. Ask in writing about move-out charge policies and clarify which amenities (washer, dryer, microwave) are actually included in your unit.

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Last updated 2026-09-25