
The Arches
The Arches earned strong marks from tenants during 2020-2023 under previous management, with praise for Sarah's responsiveness and a quiet, walkable neighborhood. Since OSA Management took over six months ago, the experience has deteriorated sharply: repeated AC failures go unaddressed for weeks, calls and emails go unanswered, rent jumps 20-35% on renewal, and deposits disappear. Long-term residents report feeling abandoned by a company focused on extracting money rather than maintaining the community.

