Greater San Antonio Apartment Complex Guide
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Torino Villas Apartments

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 252 Google reviews · How we rank ›

2.1(252) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Torino Villas Apartments
Service
Luxury Apartments
Reviews
252

What Residents Say

Five-star reviewers credit Jennifer Santillán and the leasing team with patient, professional service and praise the complex's amenities and low rent. However, one-star reviews document pervasive roaches, filthy units with chipped cabinets, sewer smells, and office staff described as rude and uncaring about tenant complaints.

A major shift occurred two months ago when new management arrived; recent five-star reviews cite improved service and repairs. Older one-star reviews describe a pest crisis and deteriorated conditions that prompted complaints even maintenance staff acknowledged. The gap between recent five-star and older one-star experiences suggests either real improvement or inconsistent experiences by building or unit.

Praised for
  • friendly staff (especially Jennifer Santillán)
  • helpful maintenance and quick response
  • affordable pricing
  • good amenities (fitness center, dog park, pool)
Watch-outs
  • roach infestation and pest problems
  • rude and dismissive office staff
  • outdated and poorly maintained units
  • filthy conditions and neglected upkeep
responsive-managementpoor-communicationclean-facilitiespest-problemsquick-maintenancefriendly-staffunresponsive-officeamenity-quality
Best for: Budget-conscious renters who prioritize price and do not have sensitivity to pest or cleanliness issues.
Think twice if: Roach infestation has been documented in multiple units and buildings; office staff inconsistency ranges from exceptionally helpful to dismissive.

What This Community Gets Right

  • affordable rent ($599-$1,299)
  • on-site fitness center and dog park
  • staff named Jennifer Santillán praised for professionalism
  • new management bringing repairs and service improvements

Before You Tour

  • Jennifer Santillán named repeatedly for professional, patient leasing process
  • New management arrived approximately two months ago, triggering shift in maintenance and service reviews
  • Both maintenance staff and tenants have confirmed roach problems across multiple buildings
  • Units described as having chipped, outdated cabinets, peeling paint, and sewer smells

Maintenance, Management & More

Luxury Apartments
Reviewers note pricing feels high given unit condition (outdated cabinets, sewer smells, roaches), though recent reviews credit new management with repairs and improvements.

Compared to Nearby Communities

  • Rated 2.1 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 76% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
56
4
7
3
12
2
13
1
164

Common Renter Questions

What is the rent range at Torino Villas?
Their website lists $599 to $1,299 per month depending on unit size (1-3 bedrooms). Pet fee is $25/month; security deposit is $150-$350 with approved credit.
Has anything changed recently?
New management arrived about two months ago. Recent five-star reviews mention repairs and improved maintenance, though older reviews document roach and cleanliness issues.
Who is Jennifer Santillán?
A leasing agent repeatedly named in reviews for patient, professional guidance through the apartment application and lease process.

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Last updated 2026-08-23