The Branch at Medical Center
Leasing staff, especially Scott and Joana, consistently deliver knowledgeable and welcoming service that makes new residents feel valued. However, this goodwill dissolves once residents move in: maintenance backlogs span weeks, air conditioning fails repeatedly during summer heat, hot water goes missing, roaches and other pests are widespread, and the office deflects responsibility between departments. Specific failures stack up: a resident had no hot shower for a month with a gaping wall hole, another waited two weeks for AC repair in 90-100 degree heat, a third found the fitness center flooded and unusable, and long-term residents report roof leaks, damaged plumbing, overflowing dumpsters, and water cuts without notice. The gap between the sales pitch and daily living conditions is severe.
