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The Abbey at Medical Center

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 328 Google reviews · How we rank ›

3.7(328) 61 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingPet-Friendly Apartments
The Abbey at Medical Center
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
328

What Residents Say

Staff at the leasing office, particularly Esmeralda and Alexandra, consistently earn praise for patience and attention during the move-in process. The property itself is in a good location with maintained grounds, and some tenants report quick maintenance. However, critical AC failures take months to resolve despite repeated service calls, security has serious gaps (stolen tires, no cameras), and office staff ignore emails for weeks. Drainage issues flood some ground-floor units during rain, and pest problems go unaddressed. The experience varies sharply depending on which unit you occupy and when you need help.

Maintenance technician Jose stands out for going beyond work orders, but staffing shortages plague the property overall. Costs for repeated AC attempts and unresolved issues have driven tenants to hire lawyers and file city violations reports. Leasing fees are non-refundable even when promised apartments become unavailable. New residents should expect a weeks-long wait for maintenance requests and should ask specifically about AC functionality and drainage before signing a lease.

Praised for
  • friendly, helpful leasing staff (especially Esmeralda and Alexandra)
  • responsive maintenance when it works
  • clean grounds and landscaping
  • good location
  • reasonable rent for the area
Watch-outs
  • broken AC repeatedly not fixed, causing heat exhaustion
  • poor maintenance responsiveness, long wait times (up to one month)
  • security failures (stolen tires, no cameras)
  • water damage and drainage problems in some units
  • unresponsive office staff to emails and complaints
  • pest problems (raccoons, fruit flies, mosquitoes)
  • inconsistent cleanliness and move-in condition
  • inadequate pool and building maintenance
  • unresponsive management when tenants have disputes
responsive-managementpoor-communicationwell-maintained-groundsclean-facilitiespest-problemsslow-maintenance-responsefriendly-staffunresponsive-officeparking-issuesvalue-for-money
Best for: first-time renters or tenants on a tight budget who prioritize location over management consistency
Think twice if: you need reliable air conditioning, plan to stay ground-floor, require fast maintenance turnaround, or have pets requiring strict community rules enforcement

What This Community Gets Right

  • leasing staff known for patience and personalized service
  • established reputation with long-term tenants
  • maintained grounds and landscaping
  • affordable rent in a good location

Before You Tour

  • Leasing agent Alexandra praised for thorough property tours and floor plan knowledge
  • Assistant Manager Esmeralda helps with lease renewal and financial questions
  • Maintenance technician Jose noted for going beyond assigned work orders
  • AC issues documented as recurring for 3+ years despite repeated service calls
  • One resident sought legal counsel and filed city violations after heat exhaustion while pregnant
  • Maintenance backlog reaches one month during high volume periods
  • Ground-floor units in building 8 flood during heavy rain due to broken gutters
  • Theft from parking lot (tires) reported with no security cameras on site

Maintenance, Management & More

Luxury Apartments
marketed as upscale but maintenance failures and security gaps contradict that positioning
Pet-Friendly Apartments
pet-friendly units available but pet waste enforcement is inconsistent
Student Housing
affordable rent appeals to budget-conscious renters but management responsiveness is unreliable

Compared to Nearby Communities

  • Rated 3.7 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Scores by Category

5
191
4
23
3
13
2
16
1
85

Common Renter Questions

How long does maintenance take to respond?
Maintenance can take up to one month during peak periods, though some residents report faster service. Some repairs (like AC) have gone unresolved across multiple service visits over months.
Are pets allowed?
Yes, pet-friendly apartments are available. However, the property does not consistently enforce pet waste rules on the grounds.
What is the application fee?
The application fee is $210. This fee is non-refundable even if the unit you applied for becomes unavailable.
Request a quote

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Last updated 2026-07-23