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Sunstone Apartments

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 55 Google reviews · How we rank ›

4.0(55) 62 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsFurnished & Corporate HousingPet-Friendly Apartments
Sunstone Apartments
Services
Luxury Apartments, Furnished & Corporate Housing, Pet-Friendly Apartments
Reviews
55

What Residents Say

Sunstone's leasing team, particularly Victoria and Ike, earn consistent praise for professionalism and patience during move-ins. The property itself is new with modern finishes, competitive pricing, and good amenities. However, maintenance execution lags significantly, with critical issues like week-long hot water outages and persistent appliance failures going unresolved for extended periods. Safety concerns dominate recent complaints: the security gate frequently fails, parking is severely congested, and non-smoking rules are unenforced, with residents reporting marijuana smoke entering apartments and trash accumulation attracting rodents.

A standout maintenance technician named Sam has earned resident appreciation for solving complex problems that contractors initially failed to address. Yet his solo workload cannot offset widespread complaints about general property decline since initial move-ins, broken amenities like trash compactors, and management's seeming focus on rent collection over habitability. Early tenants described the property as pristine; recent arrivals report chaos and worsening community standards.

Praised for
  • Helpful and welcoming leasing staff
  • New, clean units with modern appliances
  • Good price for size and condition
  • Responsive maintenance technician
  • Pool and fitness center
Watch-outs
  • Slow maintenance response and repeated failures
  • Broken gate and safety issues
  • Smoking violations in non-smoking building
  • Parking shortages and enforcement
  • Trash management problems
friendly-staffslow-maintenance-responseclean-facilitiesparking-issuespest-problemssafe-community
Best for: Families and professionals seeking modern apartments on the Far West Side who prioritize move-in experience and amenities.
Think twice if: Security and maintenance may concern residents seeking a well-enforced, stable community; parking is tight and gate enforcement is unreliable.

What This Community Gets Right

  • New construction with modern finishes
  • Competitive pricing for unit size
  • Experienced leasing team
  • On-site pool and fitness center

Before You Tour

  • Sam: maintenance technician praised for responsiveness and solving complex hot water failures
  • Victoria and Adriana: leasing staff noted for patience and bilingual support
  • Brand new washer and dryer in every unit
  • Hot water outages lasting up to one week reported in multiple reviews
  • Stove repair failures repeated multiple times for same unit

Maintenance, Management & More

Luxury Apartments
New finishes and amenities attract early tenants; recent decline in community standards and maintenance response concerns
Furnished & Corporate Housing
No direct review evidence; website lists furnished options but reviews do not address this service
Pet-Friendly Apartments
No direct review evidence; reviews mention cats and dogs as pests, not as welcome residents

Compared to Nearby Communities

  • Rated 4 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 19% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 28
Review volume 76
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
37
4
2
3
4
2
3
1
9

Common Renter Questions

Is there parking available?
Parking is limited and frequently full; multiple reviewers report difficulty finding spaces and long walks from vehicles to apartments. Enforcement of parking rules is inconsistent.
Is this a non-smoking property?
Yes, smoking is banned, but multiple recent reviews report marijuana and tobacco smoke in common areas and entering apartments. Enforcement is weak.
How quickly does maintenance respond?
Response times vary significantly. Critical issues like hot water have gone unresolved for a full week. However, the maintenance technician Sam is noted for responsiveness when he is engaged.

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Last updated 2026-08-23