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Sunstone Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 56 Google reviews · How we rank ›

3.9(56) 60 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsLuxury ApartmentsFurnished & Corporate HousingAffordable & Section 8 Housing
Sunstone Apartments
Location
Inner West Side, San Antonio
Services
Pet-Friendly Apartments, Luxury Apartments, Furnished & Corporate Housing
Reviews
56
Ranking
#215 in Pet-Friendly Apartments
Best for
Short-term tenants prioritizing new, clean interiors and bilingual office staff; those early in the lease cycle before maintenance backlog emerges.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Sunstone divides sharply along tenure and staff interaction. Early arrivals praise the new units, pool, and gym, plus staff members Ike, Victoria, and Adriana for patient, bilingual help. Longer-term residents report a sharp decline: recurring appliance failures (stove, hot water) that management leaves unfixed despite repeated reports, broken security gates left open, overcrowded parking with no towing, trash compactor constantly overflowing, and smoking and drug use in hallways despite a non-smoking policy. Maintenance technician Sam earns consistent praise for actual repairs, but structural issues with tenant selection and management accountability remain unaddressed.

The core complaint is that management collects rent on time but ignores deteriorating conditions. One resident lost hot water for a full week; another's broken stove cycled through temporary fixes. Some flag this as a bait-and-switch: clean at move-in, chaos within months as problem residents are admitted without enforcement. Safety concerns (speeding in lots, broken fire extinguishers, window breakage) coexist with appeals for cameras and gate repairs that have not materialized.

Praised for
  • Staff professionalism and responsiveness
  • Well-maintained maintenance technician
  • New, clean apartments
  • Reasonable pricing for unit size
Watch-outs
  • Unresolved maintenance issues with appliances and hot water
  • Poor parking and towing enforcement
  • Smoking violations and drug use despite non-smoking policy
  • Trash and trash compactor overflow
  • Broken gate and security gaps
  • Tenant screening and neighbor conduct
responsive-managementslow-maintenance-responseunresponsive-officeclean-facilitiespest-problemsparking-issuessafe-communitynoisy-neighbors
Best for: Short-term tenants prioritizing new, clean interiors and bilingual office staff; those early in the lease cycle before maintenance backlog emerges.
Think twice if: Expect slow or cyclic appliance repairs despite repeated requests, poor parking enforcement, and tolerance of smoking and drug use in hallways. Gate and security rely on spot fixes rather than sustained management.

What This Community Gets Right

  • New, clean apartments at reasonable pricing
  • Staff bilingual support and lease-signing assistance
  • One maintenance technician (Sam) highly praised for responsiveness and problem-solving
  • Pool and fitness center amenities

Before You Tour

  • Maintenance technician Sam praised for successful hot water repairs after contractor and plumber failed
  • Assistant manager Victoria and leasing agent Adriana recognized for bilingual, patient customer service
  • In-unit washer and dryer standard in newer units
  • Stove failures recurring and incompletely resolved
  • Hot water outages lasting up to a full week
  • Non-smoking policy stated but not enforced
  • Broken gate remains open, allowing unsupervised access

Maintenance, Management & More

Pet-Friendly Apartments
Reviews mention cats and dogs in common areas due to trash overflow attracting vermin; no specific pet policy feedback from tenants.
Luxury Apartments
New, clean units praised, but tenant conduct, smoking, and security gaps undermine luxury positioning.
Affordable & Section 8 Housing
One reviewer called pricing reasonable for a three-bedroom with in-unit washer and dryer; income-based vs. income-restricted terms unclear.
Furnished & Corporate Housing
No direct feedback on furnished or corporate housing services in reviews.

Compared to Nearby Communities

  • Rated 3.9 against a 3.78 average across the 313 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 18% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 24
Review volume 76
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Scores by Category

5
37
4
2
3
4
2
3
1
10

Common Renter Questions

What units and amenities does Sunstone offer?
One-, two-, and three-bedroom apartments, each with in-unit washer and dryer. Pool, fitness center, and parking included.
Is this a non-smoking complex?
Their lease states smoking is banned, but recent reviews report ongoing marijuana and tobacco use in hallways despite the policy.
How responsive is maintenance?
Technician Sam earns consistent praise for quick repairs. However, reviews note appliance problems and hot water issues have cycled through incomplete fixes and lengthy outages.

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Very few reviews make assessment difficult. Those on file describe a noisy complex with safety concerns around unsupervised children in parking areas and poor upkeep. Residents report aggressive deposit retention, with $300 cleaning fees applied even after units appeared move-in ready.

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Last updated 2026-09-25