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Overlook Exchange Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 525 Google reviews · How we rank ›

4.1(525) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsStudent HousingFurnished & Corporate HousingPet-Friendly ApartmentsGated & Secured Communities
Overlook Exchange Apartments
Location
Northwest Side, San Antonio
Services
Luxury Apartments, Student Housing, Furnished & Corporate Housing
Reviews
525
Ranking
#69 in Luxury Apartments
Best for
Professionals working near UTSA or North Star Mall who prioritize fast repair response.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Split experience: half the reviews praise quick maintenance and friendly leasing staff, while the other half report chronic problems-fire alarms failing repeatedly, non-working elevators for months, filthy common areas, pest infestations, and management that promises fixes but delivers nothing. Billing is confusing (surprise deposit increases, mysterious pet charges, valet trash failures), and when residents escalate complaints in writing, they say they get no response. The amenities exist but many are broken or unmaintained.

Praised for
  • Quick, responsive maintenance staff
  • Helpful leasing office personnel
  • Amenities on-site (fitness, pool, dog park)
Watch-outs
  • Chronic maintenance neglect (fire alarms, elevator, appliances)
  • Poor cleanliness and pest control
  • Unresponsive management and paperwork mishandling
  • Excessive fees and billing errors
  • Inadequate security and access control
responsive-managementpoor-communicationslow-maintenance-responseclean-facilitiespest-problemsquick-maintenanceunresponsive-officeamenity-qualityhidden-feesoverpriced
Best for: Professionals working near UTSA or North Star Mall who prioritize fast repair response.
Think twice if: Avoid if you value cleanliness, stable amenities, responsive management communication, or peace and quiet; chronic issues and unresolved complaints are widespread.

What This Community Gets Right

  • Maintenance staff responsive on repair requests
  • Multiple branded amenities (fitness, pool, dog facilities)
  • Convenient to UTSA and major employers

Before You Tour

  • Maintenance staff are named as particularly responsive and quick on repairs
  • Leasing staff member Emma praised for helpfulness during move-in
  • Fire alarm system has malfunctioned repeatedly (5-6 times in some cases), triggering at random hours for extended periods
  • Elevator non-functional for 3-4 months with no resolution
  • Appliances (washers, dryers, AC) break frequently and repairs are slow
  • Valet trash service regularly fails to collect or leaves trash in hallways
  • Pool often dirty, unmonitored access by non-residents
  • Bird nests on fire sprinkler system, bird droppings throughout common areas

Maintenance, Management & More

Pet-Friendly Apartments
Dog park and wash station available; dog feces reported on patios and grounds; pet charges applied without notice and disputed.
Furnished & Corporate Housing
Website lists furnished availability; no review mentions.
Gated & Secured Communities
No controlled access; non-residents enter pool and common areas; no security gate; advertised 24/7 patrol not observed.
Student Housing
Near UTSA; one reviewer compared unfavorably to University Oaks; no specific student praise.
Luxury Apartments
Marketed as upscale but reviewers describe worn, thin-walled units, outdated broken amenities, and neglected grounds; poor value relative to rent.

Compared to Nearby Communities

  • Rated 4.1 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 39
Review volume 100
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30

Scores by Category

5
380
4
24
3
11
2
20
1
90

Common Renter Questions

Is there controlled access to the pool and fitness center?
No. Reviewers report non-residents entering and using the pool, including people smoking marijuana and entering fully clothed. The gym and pool have no locks or resident-only access controls.
Does valet trash service work reliably?
No. Multiple residents report trash not collected despite following requirements, trash left in hallways, and non-pickup notices. You are charged $30 per month for valet trash plus a $6 trash charge, but service is inconsistent.
How fast are maintenance repairs?
When maintenance staff arrive, they work quickly. However, scheduling can take time (e.g., washing machine repair took almost 2 weeks). Some appliances are never fully fixed.

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Last updated 2026-09-25