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Oasis Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 56 Google reviews · How we rank ›

3.3(56) 42 composite score See reviews on Google
Luxury Apartments
Oasis Apartments
Location
San Antonio International Airport Vicinity, San Antonio
Service
Luxury Apartments
Reviews
56
Ranking
#291 in Luxury Apartments

Google Business Profile is the source for the business data shown here, last checked 2026-09-25.

What Residents Say

Front office staff, particularly Jillian, earn consistent praise for professionalism during leasing tours. Amenities appear well-presented on initial visits. However, residents report severe and persistent problems after moving in: widespread cockroach, ant, and rat infestations; structural failures including roof damage; malfunctioning air conditioning charged in full; filthy common areas and neglected pool; and billing practices that allegedly include duplicate charges in cash with no receipts. Serious allegations also include unauthorized unit entry and racial discrimination.

Multiple tenants describe a pattern of bait-and-switch tactics where model units appear spotless but actual apartments arrive heavily soiled. Management allegedly pressures lease signing, resists maintenance requests, and refuses refunds even within legal cancellation windows. One long-term resident reported paying $2,500 monthly for a severely damaged unit.

Recent shift: Yes. Four recent five-star reviews (4 months ago, all tour-focused and mentioning Jillian) contrast sharply with severe complaints from current/past residents. Shift suggests disconnect between tour experience and move-in reality.

Praised for
  • friendly leasing office staff
  • tour amenities on first visit
Watch-outs
  • severe pest infestation (cockroaches, ants, rats)
  • poor maintenance and structural damage (roof collapse)
  • fraudulent billing practices and cash-only fees
  • inadequate climate control
  • filthy common areas and pool neglect
  • bait-and-switch unit conditions
  • staff enters units without consent
  • racial discrimination allegations
unresponsive-officepest-problemsslow-maintenance-responseclean-facilitiesoverpricedhidden-fees
Think twice if: Do not rent here if you cannot tolerate roaches, ants, rats; need functioning AC; value privacy; or require responsive maintenance.

What This Community Gets Right

  • leasing staff attentiveness during tours
  • attractive amenities on property

Before You Tour

  • Jillian in front office praised for tour assistance
  • roof damage reported on units
  • cockroach and rat infestation documented across multiple years
  • cash-only billing with no receipts documented
  • unauthorized room entry by staff caught on camera
  • AC failures despite full monthly charges
  • $2,500/month rent cited for damaged units

Maintenance, Management & More

Luxury Apartments
Premium rent ($2,500/month) does not match actual unit condition, maintenance, or pest control.

Compared to Nearby Communities

  • Rated 3.3 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 18% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 76
Review recency 100
Review sentiment 23
Profile completeness 50
Verification 0

Scores by Category

5
29
4
4
3
1
2
1
1
21

Common Renter Questions

Is the AC reliable?
No. Reviewers report it works inconsistently but management charges full rent regardless.
Does the property have a pest problem?
Yes. Cockroaches, ants, and rats are documented across multiple years; pest control is charged but reportedly not provided.

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Last updated 2026-09-25