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Flats at River North

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 264 Google reviews · How we rank ›

4.2(264) 71 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Flats at River North
Location
Downtown, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
264
Ranking
#139 in Luxury Apartments
Best for
Pet owners and downtown professionals who prioritize walkability and don't need responsive management support.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

The location near River North and downtown Pearl is a major draw, with residents praising walkability to restaurants, bars, and museums within minutes. Staff like Maria and Taryn are noted for warmth and patience during tours, and maintenance often responds quickly when called. However, management communication breaks down during problems. Bike thefts from a monitored room went without clear updates or footage for months, and residents reported being unable to reach the office by phone, missing tour appointments, or facing confusing towing citations. While the physical property, amenities, and dog park are genuinely appreciated, the inconsistency between front-of-house friendliness and back-office accountability is the defining tension.

Praised for
  • convenient downtown location and walkability
  • friendly and helpful staff
  • prompt maintenance response
  • clean and secure building
  • dog-friendly amenities and community events
Watch-outs
  • poor communication and management responsiveness
  • security gaps and bike thefts
  • parking and towing enforcement issues
  • unresponsive leasing office
  • unaddressed maintenance requests
responsive-managementpoor-communicationclean-facilitiesfriendly-staffquick-maintenanceunresponsive-officesafe-communityparking-issues
Best for: Pet owners and downtown professionals who prioritize walkability and don't need responsive management support.
Think twice if: Phone lines go unanswered, management slow to address security incidents, and towing enforcement can surprise departing residents.

What This Community Gets Right

  • prime walkable location between Riverwalk and Pearl
  • dog park and pet-friendly community
  • responsive maintenance when engaged
  • building security features and garage parking

Before You Tour

  • Staff member Maria noted for kindness during tours and leasing
  • Bike room thefts occurred despite security camera; management took months to follow up
  • Maintenance fixed A/C within 14 hours; plumbing system redesigned after resident feedback
  • Security officer number outdated and forwarding calls to former employees
  • Towing enforced by Parking Revenue Recovery Services; citation issued during valid lease term

Maintenance, Management & More

Luxury Apartments
Location, natural light, and amenities are genuinely upscale; management responsiveness and communication lapses undermine the luxury experience.
Pet-Friendly Apartments
Dog park and dog-friendly community events praised; residents report feeling secure with active towing enforcement protecting vehicles.

Compared to Nearby Communities

  • Rated 4.2 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

Most Mentioned in Reviews

welcoming staffbike thefttowing policydowntown locationwalkabilityfreight elevatorinformative staffleasing processnatural lightinginformative tour

How This Score Was Calculated

How We Score
Star rating 44
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
197
4
7
3
8
2
9
1
43

Common Renter Questions

How quickly does maintenance respond to requests?
Response times vary. A/C outage was fixed by 11 AM the next day; multiple residents report timely requests. However, some report ignored maintenance issues.
Is it safe to leave a bike in the building?
The complex has a monitored bike room, but two bikes were stolen via cut locks. Management was slow to share security footage with residents and police.
What is there to do nearby?
Within a 5-10 minute walk: Riverwalk, Pearl District (10 min), Pearl Brewery, CrossFit gyms, coffee shops, and restaurants including Nola, Tre Trattoria, Hot Joy, and Sushi Shiro.

Similar apartment complexes nearby

Jones & Rio
64

Jones & Rio

4.1(70)✓ Google-verifiedPublishes prices

Jones & Rio delivers upscale downtown living with a responsive maintenance crew and strong security presence, but chronic elevator breakdowns, spotty management availability, and noisy riverside location frustrate long-term residents. The staff excels at small repairs and community events, yet bigger infrastructure problems drag response times and leave tenants feeling neglected during serious outages.

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River House Apartments
66

River House Apartments

4.0(170)✓ Google-verified

River House offers premium downtown living with unbeatable access to the River Walk and Pearl district, plus resort-quality amenities that draw genuine praise. Five-star reviews highlight the location, pool, and gym, with individual staff members like Larry and Jackie earning specific mention for going above and beyond. Since management changed roughly a year ago, however, a stark divide has emerged. Residents report unresponsive office staff, locked doors during business hours, and AI-screened calls that often go unanswered. Critical issues-broken elevators with expired inspection stickers, expired fire alarms, non-functional security cameras, wasp infestations, and missing door handles-linger unfixed. A pattern of predatory move-out charges (some exceeding $750) has damaged residents' credit scores after collections attempts. One-star reviewers consistently cite communication blackouts, especially for non-primary leaseholders, and suspect management incentivized positive reviews via a drawing.

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Can Plant Residences at Pearl
67

Can Plant Residences at Pearl

4.1(165)✓ Google-verified

Most residents praise the Pearl location, modern finishes, and welcoming office team led by Stephanie and Belinda. However, noise from busy roads and trains, unresolved maintenance problems, and security gaps undercut the experience. Rent hikes and mixed leasing practices create friction.

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Last updated 2026-09-25