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Encore Grayson

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 73 Google reviews · How we rank ›

3.9(73) 62 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Encore Grayson
Service
Luxury Apartments
Reviews
73

What Residents Say

Five-star reviews praise the modern finishes, location, and staff warmth, especially from Debbie and Audrey at the leasing office. But recent one-star complaints reveal systemic problems: maintenance ignores serious issues like collapsing floors and broken windows, the leasing office is sometimes dismissive when residents walk in, hallways collect pet hair without proper cleaning, and bike theft goes unaddressed while security cameras only protect the complex's own amenities. High turnover in resident satisfaction suggests inconsistent execution despite the new building appeal.

Staff performance splits sharply. Reviewers who encountered Debbie, Audrey, and Mr. Washington describe professionalism and attentiveness. Others report being ignored at the front desk for 10+ minutes or encountering an annoyed leasing associate unwilling to answer questions. Management communication failures appear recurring: late responses to work orders, auto-renewal without notice, and work orders cancelled when residents cannot provide instant access.

Praised for
  • responsive staff (when engaged)
  • modern apartments and finishes
  • prime location near downtown
  • community events and atmosphere
  • quick maintenance response (reported once)
Watch-outs
  • slow or absent maintenance follow-up
  • poor hallway cleaning and common area upkeep
  • unresponsive or rude leasing office staff
  • building defects (failing windows, collapsing floors, elevator breakdowns)
  • inadequate security and bike theft
responsive-managementpoor-communicationclean-facilitiesquick-maintenanceslow-maintenance-responsefriendly-staffunresponsive-officesafe-community
Best for: Professionals seeking modern finishes and location willing to tolerate maintenance responsiveness risks.
Think twice if: Maintenance speed and hallway cleanliness are critical to you; recent reviews show slow repairs and common area neglect.

What This Community Gets Right

  • new construction with updated finishes
  • prime Government Hill location near downtown
  • accessible amenities and community events
  • some staff go above and beyond

Before You Tour

  • Named staff: Debbie, Audrey, Mr. Washington praised for professionalism; leasing associates criticized for rudeness
  • Maintenance response: one report of AC repair within one hour; multiple reports of floor repairs refused or cancelled
  • Security: bike theft unreported, bike room break-ins noted, no cameras in storage areas
  • Building defects: windows that will not close, collapsing floors, elevator breakdowns, bathroom vanity damage, kitchen faucet failures
  • Pest control: included but delayed response (week wait for rat issue)
  • Management: auto-renewal without advance notice, aggressive towing for parking disputes with minimal notice, work orders cancelled if resident unavailable for entry

Maintenance, Management & More

Luxury Apartments
Beautiful modern finishes and location praised, but structural defects (failing windows, collapsing floors), slow maintenance, and inconsistent staff responsiveness undermine luxury positioning.

Compared to Nearby Communities

  • Rated 3.9 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 25% of the businesses in this directory.

Most Mentioned in Reviews

new buildmodern apartmentseasy access to highwayselevatorsapartment layoutmove in processleasing office teamprime locationquiet communitywelcoming atmosphere

How This Score Was Calculated

How We Score
Star rating 24
Review volume 81
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
48
4
4
3
4
2
3
1
14

Common Renter Questions

Can I apply or tour online?
Yes, the business offers online appointments through their website at encoregrayson.com.
Is there accessible parking and entry?
Yes, the building features wheelchair-accessible parking, entrance, restrooms, and seating.
What happens if maintenance is needed right away?
One resident reported AC repair within an hour. However, recent reviews indicate serious repairs (floor damage, window repairs) are often delayed or refused if the unit cannot be accessed immediately.

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Last updated 2026-08-23