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Dalian Monterrey Village Apartments

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 415 Google reviews · How we rank ›

3.7(415) 63 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsFurnished & Corporate Housing
Dalian Monterrey Village Apartments
Services
Luxury Apartments, Furnished & Corporate Housing
Reviews
415

What Residents Say

Reviewers consistently praise staff members like Sydney, Alyssa, Jeanette, and Michelle for their patience and care during leasing, and many report feeling safe with good parking and low theft. However, maintenance repairs drag on for weeks or go unfixed, calls to the office often go unanswered, and residents report being charged unexplained move-out fees.

The property itself appeals to families and short-term renters seeking value, but the disconnect between welcoming leasing staff and an unresponsive maintenance team creates frustration. Amenities like the fitness center have broken equipment, and common areas show neglect.

Praised for
  • responsive staff members by name
  • safe community and secure parking
  • good value for rent and deposit
  • convenient location and layout
Watch-outs
  • slow maintenance response and incomplete repairs
  • hard to reach front desk
  • poor move-out charge process
  • neglected common areas and shared spaces
responsive-managementslow-maintenance-responsesafe-communityunresponsive-officefriendly-staffwell-maintained-groundsamenity-quality
Best for: Short-term renters and military families seeking safe, affordable housing with excellent leasing staff.
Think twice if: Maintenance response is slow, office phone is often unreachable, and move-out charges may apply unexpectedly.

What This Community Gets Right

  • named leasing staff known for attentive service
  • strong safety record and secure parking
  • value-conscious rent and low deposit
  • convenient location near shopping and greenway

Before You Tour

  • Staff members praised by name: Sydney, Alyssa Rodriguez, Jeanette Ortiz, Michelle Garcia, Janel
  • Maintenance issues: washer repairs delayed months, AC leaks, garbage disposal failures, broken ceiling fans left unfixed
  • Valet trash service costs $30/month; reviewers report inconsistent pickup
  • Move-out charges reported: cleaning fees, garage fees, renter's insurance penalties
  • Fitness center equipment broken with missing mats
  • Gate malfunctions reported frequently
  • Package security and parking theft protection noted as strengths

Maintenance, Management & More

Luxury Apartments
Amenities appeal to families, but fitness center equipment is broken and common areas neglected.
Furnished & Corporate Housing
Popular with short-term and military renters for value and location, though maintenance delays are a concern.

Compared to Nearby Communities

  • Rated 3.7 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
235
4
44
3
14
2
15
1
107

Common Renter Questions

How quickly does maintenance respond to repair requests?
Reviewers report delays of weeks to months. A recent complaint about a washer stuck since May of 2025 remained unresolved, and some service orders go missing entirely.
Can I reach the office by phone?
Multiple reviewers say the front desk is hard to reach and calls often go unanswered, described as "feeling like you're playing the lottery."
Is the community safe for families?
Yes; reviewers with young children report feeling secure, strong package protection, working parking surveillance, and low vehicle theft.

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Dalian 151 draws strong praise for safety, affordability, and individual staff members (particularly Alyssa in leasing) who earn resident loyalty through attentive service. However, long-term tenants report a widening gap between strict resident enforcement and management's failure to address outsider intrusions, unmaintained grounds, slow office communication, and amenity fees that feel unearned. The divide between positive newcomer experiences and frustrated veterans suggests management priorities have shifted toward turnover rather than resident retention.

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Affinity at Monterrey Village
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Affinity at Monterrey Village

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Staff at this property respond quickly to resident needs and take pride in their work. Randy, the manager, is known for his personal care and connection to residents. Tony, Thomas, and the maintenance team keep things running smoothly. The community feels like family, with constant activities and a genuine welcome for newcomers. The property sits on the Far West Side with well-maintained grounds, a pool, fitness center, and spaces for billiards, crafts, and dining. Rent starts at $1,000 monthly all-inclusive. One visitor noted light security visibility, though most reviews emphasize the safe and clean environment.

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Prose Westover Hills
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Prose Westover Hills draws strong praise for individual staff members, particularly Jasmin and Jamie, whose responsiveness and knowledge make early interactions smooth. However, recent reviews reveal persistent friction over management enforcement: residents report noise complaints ignored or dismissed, trash pickups failing despite payment, parking chaos, and cost surprises after lease signing. The property condition concerns include animal feces in hallways, lifting cheap laminate flooring, and thin walls. Long-term residents note a sharp decline since management changed about a year ago. Quality of life frustrations center on enforcement gaps rather than physical amenities. While the fitness center and pool exist, the community policies that would protect quiet enjoyment rarely seem enforced fairly. Prospective residents consistently advise getting everything in writing and documenting move-in conditions carefully.

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Last updated 2026-08-23