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Canyon Point

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 98 Google reviews · How we rank ›

3.3(98) 57 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Canyon Point
Location
Thousand Oaks, San Antonio
Service
Luxury Apartments
Reviews
98
Ranking
#266 in Luxury Apartments
Best for
Renters seeking responsive maintenance and a maintained community who can navigate office staff dynamics.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

At its best, Canyon Point delivers the quiet, well-kept community and responsive maintenance that luxury renters expect, with staff who genuinely engage with residents. However, complaints about inadequate parking, technology outages, roach infestations, and sharp disparities in how the leasing office treats different residents create real friction and trust issues for a meaningful portion of the resident base.

Praised for
  • professional and caring staff
  • clean and well-maintained grounds
  • quick maintenance response
  • safe, quiet neighborhood
  • welcoming community atmosphere
Watch-outs
  • parking shortages and accessibility gaps
  • rude or inconsistent management
  • pest problems (roaches)
  • website and maintenance request system failures
  • alleged discriminatory treatment
friendly-staffresponsive-managementwell-maintained-groundsquiet-communityclean-facilitiesparking-issuespest-problemspoor-communicationunresponsive-office
Best for: Renters seeking responsive maintenance and a maintained community who can navigate office staff dynamics.
Think twice if: Concerned about parking availability, pest control, technology reliability, or inconsistent treatment from the leasing office.

What This Community Gets Right

  • responsive maintenance often within the hour
  • professional leasing staff (Courtney and Cynthia noted repeatedly)
  • clean grounds and working amenities
  • safe and quiet location

Before You Tour

  • Courtney and Cynthia (leasing staff) praised repeatedly for professionalism and helpfulness
  • maintenance responds often within one hour
  • website login and maintenance request system frequently down
  • roach infestations reported late evening
  • allegations of discriminatory treatment at leasing office based on resident race
  • tree fell on resident car; property did not accept responsibility

Maintenance, Management & More

Luxury Apartments
Strong on maintenance speed and staff friendliness, but undermined by parking limits, pest issues, and office inconsistency for a luxury price point.

Compared to Nearby Communities

  • Rated 3.3 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 32% of the businesses in this directory.

Most Mentioned in Reviews

costprofessional staffsafe areaquiet communitywelcoming atmospherenearby restaurantsleasing officenearby schoolsmaintenancecaring staff

How This Score Was Calculated

How We Score
Star rating 0
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
44
4
11
3
8
2
5
1
30

Common Renter Questions

How fast does maintenance respond?
Maintenance often responds within the hour according to recent residents.
Can I make maintenance requests online?
The website and maintenance request login system are frequently down and not reliable, reviewers report.

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Last updated 2026-09-25