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Canyon Point

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 98 Google reviews · How we rank ›

3.3(98) 57 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Canyon Point
Service
Luxury Apartments
Reviews
98

What Residents Say

At its best, Canyon Point delivers the quiet, well-kept community and responsive maintenance that luxury renters expect, with staff who genuinely engage with residents. However, complaints about inadequate parking, technology outages, roach infestations, and sharp disparities in how the leasing office treats different residents create real friction and trust issues for a meaningful portion of the resident base.

Praised for
  • professional and caring staff
  • clean and well-maintained grounds
  • quick maintenance response
  • safe, quiet neighborhood
  • welcoming community atmosphere
Watch-outs
  • parking shortages and accessibility gaps
  • rude or inconsistent management
  • pest problems (roaches)
  • website and maintenance request system failures
  • alleged discriminatory treatment
friendly-staffresponsive-managementwell-maintained-groundsquiet-communityclean-facilitiesparking-issuespest-problemspoor-communicationunresponsive-office
Best for: Renters seeking responsive maintenance and a maintained community who can navigate office staff dynamics.
Think twice if: Concerned about parking availability, pest control, technology reliability, or inconsistent treatment from the leasing office.

What This Community Gets Right

  • responsive maintenance often within the hour
  • professional leasing staff (Courtney and Cynthia noted repeatedly)
  • clean grounds and working amenities
  • safe and quiet location

Before You Tour

  • Courtney and Cynthia (leasing staff) praised repeatedly for professionalism and helpfulness
  • maintenance responds often within one hour
  • website login and maintenance request system frequently down
  • roach infestations reported late evening
  • allegations of discriminatory treatment at leasing office based on resident race
  • tree fell on resident car; property did not accept responsibility

Maintenance, Management & More

Luxury Apartments
Strong on maintenance speed and staff friendliness, but undermined by parking limits, pest issues, and office inconsistency for a luxury price point.

Compared to Nearby Communities

  • Rated 3.3 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 33% of the businesses in this directory.

Most Mentioned in Reviews

costprofessional staffsafe areaquiet communitywelcoming atmospherenearby restaurantsleasing officenearby schoolsmaintenancecaring staff

How This Score Was Calculated

How We Score
Star rating 0
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
44
4
11
3
8
2
5
1
30

Common Renter Questions

How fast does maintenance respond?
Maintenance often responds within the hour according to recent residents.
Can I make maintenance requests online?
The website and maintenance request login system are frequently down and not reliable, reviewers report.

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Stoneleigh draws fiercely loyal residents who praise the front office (especially Carly) and maintenance team for responsiveness and kindness, alongside a genuinely quiet community. Yet the 3.1 rating reflects a sharp divide: newer or shorter-stay residents report roach infestations, slow repairs, security gaps, and poor online communication, while long-term tenants overlook aging building quirks and cite strong management enforcement of peace and quiet.

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Connemara Estates
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Connemara Estates

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The Estates of Northwoods
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The Estates of Northwoods

3.3(129)✓ Google-verified

Staff performance swings dramatically at Northwoods, with recent reviews praising quick maintenance fixes, friendly leasing agents, and a property manager who now actively listens. A newer resident reported the manager "turned things around" after stepping in. Yet serious complaints linger: one household broke their lease over uncontrolled roaches and alleged wrongful eviction threats, then faced collection action on a $16,000 bill years later. Another documented delays filing service requests, billing disputes, and office staff dismissal. The property itself draws consistent praise for cleanliness, the pool, and its location near 281 and 1604; the friction centers on management consistency, pest response, and finances. When maintenance does show up, they excel. One recent review detailed a technician completing a full A/C system overhaul with pressure checks in under two hours. Dog owners note the staff is kind. But the pattern of one-star reviews flags systemic lapses in pest management, complaint resolution timelines, and how the office handles billing disputes, making this a place where your experience may depend heavily on timing and which staff member handles your case.

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Last updated 2026-08-23