How fast does maintenance respond to requests?

The maintenance team responds within hours for some issues; however, many residents report that maintenance tickets are opened and then closed without actually fixing the problem.

Is the property secure?

Security is a major concern. Gates, garage doors, and electronic entry doors malfunction frequently and remain broken for extended periods. Residents report car break-ins inside the parking garage, and multiple entrances can be opened without authorization.

What about the fire alarms in Building 2?

Building 2 residents report false fire alarms going off at all hours, day and night, for over two years. Management has told residents the issue is fixed, but alarms continue. Multiple residents have contacted the fire department and 911 to file reports.

Artessa at Quarry Village Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 129 Google reviews · How we rank ›

3.7(129) 61 composite score See reviews on Google ✓ Google-verified

Luxury Apartments

Location: San Antonio International Airport Vicinity, San Antonio
Service: Luxury Apartments
Reviews: 129
Ranking: #109 in Luxury Apartments
Best for: Professionals seeking walkable retail access and who accept property management trade-offs.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

The Quarry location near retail, dining, and the airport attracts residents, and some find the apartments well-built and staff friendly on arrival. Yet persistent mechanical failures define the experience: gates and entry doors break repeatedly for months at a time; Building 2 residents report fire alarms sounding falsely at all hours for over two years without resolution; and security gaps leave cars vulnerable to theft. Management closes maintenance requests without fixing them, refuses lease flexibility for tenants facing hardship, and declines to address golf ball damage or enforce pet cleanup. Staff members like Moises, Andrea, and Lizzy earn genuine praise, but their goodwill cannot offset the gaps in property upkeep and tenant support.

Reviewers weigh a beautiful aesthetic and convenient location against escalating frustration. One long-term tenant called off a 10-year lease after 18 months; others describe inadequate pest control despite fees charged, AC outages during summer, and management's pattern of inaction on safety and maintenance complaints. A smaller group of longer-term residents love the community atmosphere, yet the preponderance of recent reviews flag unresolved building systems and poor crisis response as dealbreakers for the price.

Praised for

prime retail and dining location
responsive maintenance and front desk staff
well-designed apartments and fitness amenities
friendly team on tours and community building

Watch-outs

chronic gate and door access failures
persistent fire alarm malfunctions in Building 2
golf ball hazards and property damage
security breaches and vehicle break-ins
unaddressed maintenance tickets and poor responsiveness to tenant needs

slow-maintenance-responsenoisy-neighborsfriendly-staffparking-issuespest-problemsunresponsive-officehidden-fees

Best for: Professionals seeking walkable retail access and who accept property management trade-offs.

Think twice if: Gate and access systems chronically fail; Building 2 fire alarms are unresolved; security gaps and car break-ins persist; management unresponsive to lease emergencies.

What This Community Gets Right

Prime Quarry location with retail, dining, and airport access
Well-designed floor plans and modern amenities
Responsive maintenance team and welcoming front desk staff
Community fitness center

Before You Tour

Moises and Andrea (maintenance and front desk) praised for consistent helpfulness
Lizzy (assistant manager) noted for reliable problem-solving
Brandon mentioned for enthusiastic tour experience
Gate failures lasting weeks to months
Building 2 fire alarms sounding at night for over two years with multiple resident complaints to fire department
AC outage lasting a month during June
Maintenance tickets frequently closed without completion
Package theft reported; management recovered one box after tenant threatened police report

Maintenance, Management & More

Luxury Apartments: Beautiful interiors and location undercut by gate failures, fire alarm chaos in Building 2, golf ball hazards, car break-ins, and management's unwillingness to support tenants through emergencies.

Compared to Nearby Communities

Rated 3.7 against a 3.77 average across the 328 luxury apartments businesses listed here.
Has more Google reviews than 40% of the businesses in this directory.

How This Score Was Calculated

How We Score

Star rating 14

Review volume 92

Review recency 100

Review sentiment 45

Profile completeness 100

Verification 30

Scores by Category

Common Renter Questions

How fast does maintenance respond to requests?: The maintenance team responds within hours for some issues; however, many residents report that maintenance tickets are opened and then closed without actually fixing the problem.
Is the property secure?: Security is a major concern. Gates, garage doors, and electronic entry doors malfunction frequently and remain broken for extended periods. Residents report car break-ins inside the parking garage, and multiple entrances can be opened without authorization.
What about the fire alarms in Building 2?: Building 2 residents report false fire alarms going off at all hours, day and night, for over two years. Management has told residents the issue is fixed, but alarms continue. Multiple residents have contacted the fire department and 911 to file reports.

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Meridian Apartments

4.4(60)✓ Google-verified

Most residents praise Meridian for its prime location, attentive maintenance team, and welcoming staff, but a vocal minority report unresponsive leasing agents who fail to follow up on applications and repair issues. Long-term residents describe a safe, quiet community with solid amenities; newer tenants have encountered infrastructure problems and poor office communication that took escalation to resolve.

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The Quarry Townhomes

4.5(86)✓ Google-verified

Residents consistently praise the location in Alamo Heights, the quiet community feel, and staff responsiveness. Maintenance calls get handled fast, and management stays in touch about complex improvements. The two-car garage, pool, fitness center, and Amazon locker stand out as valued perks. Pet owners appreciate the dog-friendly policy. A few mention dated units and note that gates occasionally stay open, though issues generally get resolved promptly. Standout staff members Freddy and the leasing team (Angela and Cindy named) appear regularly in testimonies. Lease renewal increases are described as reasonable. Families and long-term residents (up to four years) express strong satisfaction.

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The Quarry Alamo Heights

3.8(275)✓ Google-verifiedPublishes prices

The Quarry divides residents sharply. Long-term residents praise the grounds, amenities, and staff by name, with some living there a decade or more. But newer residents and those needing repairs hit a wall: maintenance takes weeks or doesn't show, management refuses refunds, leasing staff close doors early, and a resident report warning of car break-ins circulates online. The property feels well-kept when it works, but trust erodes fast when something breaks. Specific tension emerges around lease terms (a $450 extension fee dispute), AC repairs delayed two months during summer heat, and unresolved plumbing that management left owners to "bucket catch" for months. Staff churn is constant. Leasing tours are polished, but once you move in, responsiveness varies wildly depending on which assistant manager handles your complaint.

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Artessa at Quarry Village Apartments

What Residents Say

What This Community Gets Right

Before You Tour

Maintenance, Management & More

Compared to Nearby Communities

How This Score Was Calculated

Scores by Category

Common Renter Questions

Similar apartment complexes nearby

Meridian Apartments

The Quarry Townhomes

The Quarry Alamo Heights

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