1800 Broadway
Leasing staff earn consistent praise for warmth and helpfulness, and move-in runs smoothly. The reality after signing differs sharply: security doors and gates stay broken for nine months or more, trash piles up uncollected, and residents report break-ins to cars parked in the unguarded garage. Maintenance responds slowly except for emergencies, and the office rarely communicates changes to residents in advance. The property markets itself as luxury, but units feel outdated and overstretched, particularly given the price. Reviewers who lived here through management changes describe a decline from decent to concerning on safety and upkeep. Sandy and Isaiah stand out for their professionalism during tours and leasing; others report that once you move in, follow-up erodes. The complex attracts both five-star residents who praise community feel and one-star residents who cite unresolved security failures as reasons to leave.
